Tim Hortons

This walk in ONLY Tim Hortons has the worst customer service in Toronto. They never have more than one counter staff and the line meanders to the entry door because of the location. They only get customers due to their LOCATION!

May 6, 2025 10:00am. The morning staff gave my order to someone else twice. It took them 20 mins to prepare sausage and bacon loaded boxes. Twice with the same morning manager in charge. Ayusin mo nman ate ang serbisyo mo nakakadismaya ka po.

Came today July 1 at 7:20pm and brown guy with long hair tide back named keyur SURPRISINGLY a supervisor… EXTREMELY RUDE As a supervisor? Wow! He needs proper customer service. How did he become a supervisor? Tim Hortons do something about this. I been going here for YEARS! and because of this individual you lost a long time customer and I left upset and cancelled my order.

This place has absolutely gone downhill.nnThe staff seem to be incapable of getting any order correct. And they are extremely slow.nnThis was a non busy time. There was maybe 1-2 people in line when I got there.nnI literally ordered cookies and an iced cap on a mobile order before leaving my house. And it wasn't ready when I got there. The staff asked me what order I was here to pick up, he told me no problem he just had to grab my cookies and the proceeded to serve 3 other people who had walked in after me.nnAnd then when I told them to forget the order all together one of them grabbed the cup for the iced cap and started making it.nnI left with nothing because I had to be somewhere.nnDon't waste your time here anymore. It's nothing but a hastle.nnHigher some high school students and they'll do a better job.

Pretty standard Timmies but they are open 24 hrs so they tend to have a lot of pastries available since they constantly making it.nnThey have some parking, but not that much.nnAs others pointed out, there’s usually line up so I recommend ordering ahead of time or using mobile app ordering.nnAll in all, not too shabby

Directions to Tim Hortons with public transportation

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