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The UPS Store

  1. Kankakee County
  2. Kankakee County Store

Reviews, get directions and information for The UPS Store

The UPS Store

Story

The UPS Store Bourbonnais offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - 1 Block North Of Larry Power Rd & Tholen's Garden Center.

Address: 1511 N Convent St Suite 700, Bourbonnais, IL 60914, USA
Phone: (815) 929-1511
moc.erotsspueht@5455erots
State: Illinois
County: Kankakee County
Zip Code: 60914


Opening Hours

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: 9:00 AM – 2:30 PM
Sunday: Closed

Update Info

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Reviews
Excellent customer service! My family and I had a time crunch on some important documents that we needed notorized. We had to wait until almost closing to get all of our witnesses together, and Dan stayed late to get us all sorted with a smile. He also let a few other people in (after close) while we were working through several large documents so that they could have their things delivered before the holidays. It's easy to see that they really care about their customer. Thanks, Dan!
8 years ago (19-12-2017)
This UPS store provides friendly and professional services for all my consulting needs. I appreciate how well they communicate the details of the services I request and offer suggestions to help me meet my customers needs. I have shipped packages from here numerous times, but I utilize their other services more frequently.
7 years ago (16-01-2018)
Excellent service Dan went Beyond had a lot of copies and notary to be done was almost closing time he never rushed us he went over closing time we never felt rushed he even let a few customers come in when he had door locked kudos to you great service much appreciated
8 years ago (20-12-2017)
Extreme waste of my time dealing with these jokers. Brought my merchandise in, Tyler at the counter measured it, quoted me a price of 189 boxed and shipped. I have my buyer send me reimbursement for that amount. I then ask if that included insurance on the package to which he replies "yeah, for $100 per package" So first mistake he assumed my packages value.. more like $400 per package. So now of course instead of $189 it's $200.. so I'm out 11 bucks no big deal. Then I ask if I could use their rest room as I waited for him to help someone he was obviously friends with and I was told "uh.. we don't have one" so I asked where they go when they have to, maybe they just go out back and piss on the wall?.. I suggested I'm there spending 200 for them to put my stuff in a box and put it on a truck and they can't do me the common human decency of letting me relieve myself in the restroom? How incredibly rude, not like I just walked by off the street and decided this would be a good place to use a bathroom, I was there conducting business. Against my better judgement I went ahead and paid for the services at which point I left my merchandise sitting against their counter. I asked if I needed to stick around while they packed my items and I was told "no sir, every thing will be handled, no worries" I then sent my buyer his tracking numbers and assured him his $900 purchase was on its way, safely in the hands of the UPS store in bourbonnais. I wish that was where it ended... I drive home almost a half hour away and an hour later I get a call telling me they can't box my items and that I would have to build a crate and they don't build crates because their box is not big enough for a part the counter helper did not measure correctly.. I didn't get "Sorry Sir, we appreciate your business. We made a mistake, we will find a very slightly bigger box due to our mistake and make sure your package is delivered safely." They could have modified the boxes they were in by cutting a hole for the 1" problem spot they found on each box, faced the boxes together then taped the boxes together, problem solved. But instead all they offered was my money back or some obscenely more expensive box (almost $75 more just in shipping) where I would of lost out on even more money beyond the $11 Tyler had already cost me by assuming my value. (Hey kid, if it makes a difference in the price, ask before younooen your mouth and give the total, people need to know these things that effect their bottom line) Basically I was told by Dan who kept referring to my package as an Ebay sale (nothing to do with Ebay, another stupid assumption) that the declared value is not insurance. (And I quote "insurance is something you buy for a car or a house, not shipping") That was condesending as hell by the way... So why did the price go up when my declared value went up? Because their liability of having to replace the contents went up in case they have to reimburse me due to damage while shipping.. is that not the entire basic definition of insurance? What am I missing here? "Well, it's there as per blah blah blah guidelines ups fine print yada yada.. if it's package correctly so on and so forth" Dude!! It better be packaged correctly, that's what I was paying you for.. my refund has still not posted to my account 8 hours later.. It better be there first thing in the morning.
8 years ago (06-12-2017)
UPS must be doing well to turn away customers. Get to the store at 1832, 2mins after it closes and the door is locked. This would have been fine if they didn't have 3 people in line. I'm posting this review because this is the 2nd time I have been told that they were closed, last time I was there at 1825 by my Verizon clock and nope door was locked.
8 years ago (04-08-2017)
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