Structube

If 0 star was an option that’s what I would have chosen. I purchased a bed which literally sank under my weight on multiple occasions, one occurring when I was asleep. Horrible, specially when they are refusing to accept a return and want to force me to keep a defective product. I would not recommend to anyone trying to protect their peace of mind. 0.

I wish I could give them a 0 star. Worst experience I had in my life. I ordered a bed in December and they said it will be delivered in end of January. I never received a bed and then I called they said mid February, then end February, then starting of March and after that they even stopped picking my call. Now I complained to the customer service and then a girl from store callled today and she said it may be delivered at the end of April but she's not sure. I mean what the hell is this. One thing these structube guys giving misinformation, making false promisises and on top of it they never appologized and rudely say you can cancel your order we can not do anything like I ordered the bed to cancel it after 3 months. I never wanted to hurt any business and after waiting 3 and half months, I finally decided to share my experince with other clients. I would not recommend you to relying on structube especially this one in Longueuil.

The worst customer service ever, the employees give different information all the time, they're not really empathic given the situation, the customer service for online order is not even able to handle the calls and you get hung up. You write to them and do not get follow up at all. Ask to verify something for you they don't even try and they just say we can't because is another department, when someone already helped another day, so it is weird that one day you can help but now not anymore. They should review their procedure and train better their employees at the stores.

I saw that they had an ottoman I was looking for on sale so I went to this store to see if it was in stock. I asked the lady at the cash register and she checked, which was great. But she also threw the swatch at me versus asking if I wanted to see the color and then hand it to me. Perhaps there was a communication issue but although I wanted the product, I wasn’t prepared to spend money with someone who came across as unnecessarily rude. Sucks. I liked the ottoman!

We bought this table one week ago and the table came with imprecations, we tried to talk to the manager of the store on st Bruno we payed 75$ for delivery and if we want to return the table they would not give us the money back, in this case we would loose the 75 $ we paid and buy another table and pay that amount again, such a bad experience and it’s out first time buying a product on that store, first and last time. If you buy anything on that store that has defect you will have to count your loses because they won’t do anything to help you.

Highly satisfied with the service at Structube St hubert right beside St. Bruno . A lovely lady named Diana served me. Very knowledgable, recommended a few solid pieces for my new home. Will definitely go back to see her.

Very Nice place . Very helpful just long for orders but understandable. Thank you for the nice service.

Structube recently lowered their price which makes them highly affordable. The quality remained and believe it should be one of the first store you check out when wanting to furnish your home.

Reasonably priced furnitures, helpful staffs and acceptable quality products made me a pleasant experience in this Structube branch

A bit cramped up in terms of display products. The staff was nice and friendly

Directions to Structube with public transportation

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