Réno-Dépôt

Tried to duplicate a key, their automated machine doesn’t work. I asked customer service for help… nobody came. Three employees were just chatting a few metres away….nI left and I went to Home Depot. A lot better service.

Very bad experience with 3 employees at Reno Depot Saint Hubert. Please see the pictures attached. There is a special for all door at 20% and all moldings at 25%. I know this is their advertised special because we had the flyer with us. These doors were in the center alley in the back with please see the picture showing 25% off these doors. I even asked an employee just to make sure that id wasn't a mistake. He said yes these doors are at 25% as opposed to the 20% off due to the signage attached. So we decided to take 3 doors and the hole making tool to make the appropriate holes we needed to change our door. When we got to the cash the lady scanned it and we asked why wasn't at 25% off as indicated on the signage? She said all doors are at 20% off. We said yes we know but there is a sign specifically on these doors saying 25% off. She then called another associate. The other associate basically repeated what we heard and already knew. So they then called another associate that worked in the section and again we heard what we already knew. Now I ask when you look at the pictures what would you think? I plan of contacting the manager and showing these pictures to them.

What a beautiful experience what a nice people very good prices it’s a à place you can trust and buy with confidence

Went to the customer service/return desk and they asked me, with an annoyed attitude that persisted throughout my dealings there, what I wanted, my request for a return was met with a stare of the type you expect from a deer caught in headlights, it went downhill from there after dealing with a bureacratic nightmare and 6 different staff... Was going to buy the replacement parts $700 worth for the wrong ones I was returning but decided to leave with skidmarks and went to HD where I was treated like a customer instead of a burden. This Rona has got to be the worst staffed store I have ever walked into, a premium collection of all the rejects from competing stores.

i’m not usually the type to leave reviews even when i have a bad experience at a store because i understand that everyone can have bad days. but i’ve been to this location many times and all my experiences were hell. the workers are so useless and clueless you would think it was all their first day. don’t get me started on their nasty attitudes. the young blond girl at the service counter had a particularly serious attitude problem. never coming back.