Structube

Not sure what others are talking about in regards to the staff. It's refreshing to walk in to a store and not be asked by every single employee if you need help. I was able to browse on my own time and when I had a question I asked a sales person. Everyone was lovely and helpful.
7 years ago (11-03-2018)

Do not shop here. In addition to the other reviews complaining of the poor build quality, and terrible staff, they are actively trying to rip off their customers. 1) Prices, evidently, are made up. Looking at an EXTREMELY damaged "floor model" in the store I notice a sale sign that says "Regular $599.00. AS IS $299.00". This advertises a $300 reduction due to the extreme damage of the product (gouges in surface, scratch marks, chips from edge). The exact same product can be purchased BRAND NEW on their website for $399.00 with no indication of a limited time sale. The sign on the floor has a different price to inflate the appearance of a reduction. 2) Build quality is questionable. Cheap, low-quality materials. Poor design choices (such as bars underneath desks where your legs go, or chairs that are too small to sit in) are also commonplace. 3) Staff DO NOT INTERACT WITH YOU. I was in the store for over 20 minutes and the staff not once came out from behind their counter. On my way out the door one of the ladies thought she'd ask how I was. You already lost a sale... . This is an extremely untrustworthy store that does not even offer the basics of customer service. I can't say it enough; shop somewhere else.
8 years ago (21-12-2017)

I had a great experience at this Structube location. Anna was extremely helpful and very knowledgeable on the products as well as the services.
8 years ago (01-11-2017)

Highly recommend NOT shopping there. 1- It takes for ever to have someone to help you and they do not seem to care about their clients much. 2- The quality of the furniture they sell is below par. It looks ok, but it is really cheap (low resistance to even small and gentle usage). 3- The pieces provided to assemble are not precise, are of low quality and do not function well. I.e the drawer railing is no smooth operating at all I.e.2 The nuts and bolts on their chairs become lose very easily and require a frequent retightening (all users are not heavy) 4- Their return policies are extremely restrictive. For an exemple, they will not take back an assembled item. But how can the customer tell if the purchased item fits its needs and requirement without opening the box and putting the piece of furniture together? 5- Their customer satisfaction policy is of extremely short life (14 days).What if the client purchased furniture they will only put up after they are done their renovation? Nothing for them. Bottom line, you should save you time and money and shop somewhere else.
8 years ago (18-09-2017)

Love the store and furniture . Came in Tonite and was met with " we will be closing in 15 minutes.". Needless to say we got out a lot sooner . Too bad
8 years ago (02-06-2017)