Steve Marshall Ford Lincoln

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About

Exceptional service from people who care.

Story

We create the best place to work by taking care of one another while having fun. We nurture this type of atmosphere so that it becomes second nature to take care of our guests beyond their expectations. Coming to a dealership shouldn't be stressful. We believe we can add automotive value and build relationships that last a life time.

Our dedicated sales staff and top-trained technicians are here to make your automobile ownership experience fun, easy and financially advantageous. Don't forget, "It's about making a difference" since 1997.

All vehicles are put through a 150++ point inspection to ensure they are mechanically sound and safe to drive. We do offer Maintenance Protection Plans, ESP Ford warranties and after market extended warranties for protection and peace of mind.

Impressum

Steve Marshall Ford Lincoln
3851 Shenton Road
Nanaimo, BC V9T2H1
Toll free 1 (877) 758-7311
Main (250) 758-7311
Service (250) 758-7388
Parts (250) 758-7742
Fax (250) 758-0150
[email protected]
www.stevemarshallfordnanaimo.com
Owner Ann Marie Clark
Dealer Licence # 10401

Address: 3851 Shenton Rd, Nanaimo, BC V9T 2H1, Canada

Phone: (250) 758-7311

Website

moc.drofllahsramevets@stnemmoc

State: British Columbia

County: Nanaimo

City: Nanaimo

Zip Code: V9T 2H1

Opening Hours

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 7:30 AM – 7:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Before going to Steve Marshall we were having a negative experience shopping for a used vehicle. We weren't sure what type of vehicle we wanted and after a test drive, other dealerships would put a lot of pressure on to close a sale, even when we were still unsure of what type of vehicle we wanted. Fortunately we found Kai Huculak who took the time to show us a used Cherokee that turned out to be exactly what we wanted, and let us take the time we needed to ensure it was the right decision. He was knowledgeable of a product they don't carry new on their lot and we left confident that we got good value for our money. We will be back to Steve Marshall.

 7 years ago (01-05-2018)

I am a very fair minded person but this place has driven me to the point of pure hate. First off they sold me a broken 2012 Ford Focus in 2013 because of a 'manufacturing mistake' which I have had to deal with this whole time! When I had to take it in to get this issue fixed for a second time they said it would take 3 weeks to get the part!!! AND I worked in parksville and they informed me they do NOT rent cars for the client anymore and they REFUSED to drive me even though they needed my car overnight....it was a JOKE to the point that I took it to the Parksville dealership and they were absolutely amazing and got me a rental car! Now my car breaks down on the Malahat for an overheated transmission...and they call me to tell me they will need to charge for the diagnoses and anything that needs to be done....this car has been horrible from the start I am so angry, the only reason why they even extended the warranty was because THE CAR WAS BROKEN IN THE FIRST PLACE!!!!!...and within a few months of it expiring low and behold I have a problem....

 7 years ago (06-03-2018)

I have been watching for a used vehicle on Auto Trader and Craigslist when I came on an ad from Steve Marshall Ford for the car I have been looking for. It had all I was wanting so I contacted the dealer. I got a reply from Kia Huculak. We went back and forth for a couple weeks and then I finally made the trip over to Nanaimo from the lower mainland. I feel I received great service in my dealing with Kia. He went over the car completely with me and pointed out the features. I made a deal and bought the car. Now a few weeks later I still have a grin enjoying my new ride. Thanks Kia.

 7 years ago (13-02-2018)

You want to know the truth the whole place is disrespectful. Randy the financial guy not only made us feel belittled but he continued to ask my wife for permission to do add ons. So we bought a brand new f150 after all extras and tax we spent 90000 dollars. You would think they would give you the best possible experience. Nope they pushed us for our old truck after we singed paper work and they gave us our custom truck scratched up,there has been nothing but unprofessional and stupid people through this whole company. I mean they forgot to test drive our truck after we added a 20000 dollar lift kit the tires scraped the wheel wells the second we picked it up there a joke. All steve marshal ford companies are the worst and this is a fact ask the other ford locations. Please go to another place where they respect you and treat your fair. Hey nanaimo ford I hope you read this to Chris,  Peter, Jordan the mechanic and randy the financial guy,  also the owner Ann
Marie your all horrible. I filed a complaint through a Ford executive Canada. If they have enough complaints this dealer will be closed. So I urge you to call. I know their is lots of people who suffered the same. I wrote this because someone I knew worked there. They told me they did this too lots of people and lots of humble honest people quit. They also resold our old truck to someone with a slow leaking radiator. When I asked did they fix it they said we didn’t know of any leak even though I showed them the paper work from a reputable mechanic shop.

 8 years ago (23-01-2018)

Got undercoating here for $250. Took awhile to pay since it was quite busy but it was worth it.  The Steve Madden facility is quite large, lots of people. I am actually surprised I didn't literally get lost. I think overall it was a generally good experience.

 8 years ago (30-11-2017)

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