Subaru of Nanaimo

Ryan Douglas and Subaru of Nanaimo went above and beyond my expectations in helping me purchase a 2026 Subaru Outback Limited XT while also trying to meet the strict and ever shifting requirements of a secondary total loss insurer. This insurer made my vehicle purchase a long, protracted, and frustrating process. Ryan handled the entire situation with professionalism and care for me as a client. He worked with multiple dealership departments and put together the best Purchase to Offer possible to satisfy the insurer. It was extraordinary work on his part. I have never experienced this high caliber of customer service at a dealership before. My 3+ hour drive home with my new car I live in a remote area was, without exaggeration, the best drive of my life. As I told Ryan in a follow up telephone conversation, my drive home in the pouring rain was so smooth, so quiet, so fuel efficient, and so safe especially with the upgraded Michelin CrossClimate all weather tires Ryan sourced for me that I am still processing the beauty of it. My 2026 Subaru Outback Limited XT is the perfect vehicle for me. Thank you, Ryan, and everyone at Subaru of Nanaimo for seeing me through this process and into the vehicle of my choice. I am beyond grateful, and I recommend Ryan Douglas and the entire Subaru of Nanaimo team to anyone looking to purchase a vehicle on Vancouver Island.

We bought our first Suburu Crosstrek in plasma yellow, year 2022 and Ryan Douglas, our sales guy was fantastic! He demonstrated great customer service to ensure we had left with a Suburu certificates vehicle! Thank you again Ryan for going over and above in excellence in sales and in product! We are going to love driving Marigold, yes that’s her name! Thank you so much!

While visiting Vancouver Island on vacation in September, I booked my first service appointment for my new Crosstrek Wilderness at Subaru of Nanaimo. Even though this isn’t my home dealership, the experience was excellent from start to finish.nnBooking the appointment online was quick and convenient, and when I arrived, Spencer promptly greeted me, and provided outstanding service. He was professional, attentive, and took the time to ensure every detail was handled properly. His friendly approach and clear communication made the whole process smooth and stress-free.nnI really appreciated the level of care and professionalism shown, especially as an out-of-town customer. Thank you, Spencer, and the Subaru of Nanaimo team, for making my first service experience such a positive one!

What a pleasure doing business with them. My experience is very positive. Ryan took care of me quite well. Cameron took care of the payment. Seth setup the show. You don’t have to buy a new car to be treated like this. Amazing work!

We recently traded in our 2020 Forester and upgraded to a 2026 Outback. We have been longstanding customers and there was no doubt that we were heading back to see Richard Charley at Subaru of Nanaimo. The whole staff from top down are helpful, professional and made our upgrade simple and efficient. We’ve always been impressed with Richard and team. This is never a stressful purchase as we know that Richard has our best interests in mind. He listens and knows what his customers are looking for. Explaining the whole process in detail and in terms that make it easy to understand. We were able to also get some extra items from Michele from Parts and that is always a pleasure dealing with her. Cameron was very helpful as well! Like I mentioned the whole team here is outstanding and we are very proud supporters of them all. This is what buying a vehicle is supposed to feel like. Thanks again