Starbucks

10/ 11 1 pm. Thank good another. Location opened because I can officially boycott this one because of its terrible customer service and management.nNot only was I gas lit about what drink I ordered but there was no friendly ness or help to make me feel welcome or I was important. Just made me feel like an inconvenience yet your new cashier really couldn’t comprehend instead let the line grow and me feeling embarrassed just trying to express the 2 drink is got cold cream foam wasn’t what I ordered . The manager blonde, young , skinny fit didn’t even come over to help. Just came over made me feel like I was dumb then walk away a couple Ike’s staring at me from the window while I was explaining the situation again and being like “look everyone, I come here it’s not the right drink” it’s supposed to be black with the foam on top yall gave men2 iced coffees and are trying to gaslight me and tell Me it’s cold cream with foam on top. Nope! I took pics and get that drink when I go normally. Anyways I felt gross and embarrassed like I was in-the wrong. Finally I was like the problem is no one cares! Pics on right she vanilla cold cream w/ foam that I had to practically tell them this is what the drink should be whole on right.. is what they gave me the first time no decency to take care of it and kindly make two more to make up for mistake or just refund me. Not slight me and make the line back up and just not care about one customer. I felt ignored and yucky. Never coming back and would rather go out of my way to second street location now. Ps got two sand whites that were mushy and all together dropped $30 on my date!! I was a date too :/ I’d like to be reimbursed

Quick caffeine and sugar fix. Service is usually very good and friendly, though the wait time can be long when they are busy. Please Starbucks put Java Chip Frappucinos back on the menu!

Sadly the disorganization clearly cause chaos.nnEmployees running all over the place not staying focused on their roles, more talking than the people waiting in line. We came to grab a drink and when we got here a man was standing waiting for his order.nn25 mins later he got it and we are still standing here waiting.nnSure all work places can have a little fun but it seems no one really gives a hoot and they will get to your order whenever they feel like.nnAn ice shaker doesn’t take over 30 mins to make.nnSad that there is no other location either, other than the one in independence grocer.nnWatched several people that were in the store before I even ordered leave all pissed off and this is the same experience I have every single time I come here over the last 5 years.nnThere is no cut off it seems for mobile orders either. No one knows where they are going or what to prioritize and with holidays coming up, just go to Tim Hortons at this point, I would have been home by now and the fact I am still writing this and still waiting now 30 mins says a lot.nnIt’s not about doing better at this point, management has lost control fully.

Starbucks talks about sustainability but it's mostly a façade. They have a personal cup option for mobile orders but this and other locations basically ignore this when requested. Better training and an actual commitment to sustainability would be nice.

HIGHLY dissapointed and dissatisfied with my visit through the drive thru at Starbucks today. I guess Dianne was having a rough day because she was EXTREMELY rude and rolled her eyes at us multiple times. It was my sister's birthday to boot. Won't be back to this location, I'll stick with the new Starbucks on Second.