Canadian Tire

Capilano is my local Tire location, so I shop there often; just spent over $100.00. Asked the 'customer service' representative to bag my items; was told it is my responsibility because they are my bags. Went on to tell me that I was rude. There were other complications with this individual and her manager; do not have the time to explain all the details.nnAlso, the item I was seeking was not available for the price indicated online; advertisement said item was in the store. Had to purchase the more expensive one because I need it immediately.nnNot a great experience; used to really appreciate the service at Canadian Tire, but this encounter just encourages me to order from Amazon - which I do not like doing because I prefer to support Canadian companies and local businesses.nnIf I could give a zero star, I would.

Went to Capilano Canadian Tire to buy a bike for my son’s birthday, specifically that location because they had it in stock. Asked for assistance because it was not on display. They found it in the back but it was not built. They told me it would take 3-5 business days to build, and that we could not buy and build it ourselves. I said the website says I can buy online and pick up tomorrow, they said no it will still take 3-5 days and they would call me when it is ready. This did not fit our timeframe so we looked for a different bike, they did not have a single 24-26” bike under $200 built, several in stock but none built. Very disappointed seems like false advertising to get a customer in and make them spend more money than intended. There was no concern or service provided. Photos of the bike we could not buy.

I recommend this Canadian Tire over any other in city because of great people and great customer service I always get here. Always welcoming. I wanted to specially thank Aqief for going above and beyond helping us in choosing air fryer. He is not only knowledgeable but also provides the best customer service. He went in the back to get the box for us and showed us the product and also advised us as per our need. He helped us narrow down our choices and was not pushy at all.

Well here's my first impression. They are still under construction for months now, and the entrance/exits are not fully operational. The store has intense security, which is not very welcoming at all for the customer. Maybe if they spent more money hiring staff to help customers, and not hired security and locked up tools that require 10 minutes waiting for an employee to open, they would have a better review score and increased customer satisfaction.nHere was my experience today though. I Tried to make a return for an open box, in which the policy is up to the discretion of the store, as per Canadian Tire policy. The employees working there were about to process a full refund or store credit, until the General Manager 'SUE', cancelled the return on me out of spite. The reason she said was because she couldn't verify that my product had missing pieces, due to not having stock of product obvious lie, she's just a wicked woman, and basically was calling me a liar, and making this bizarre scenario that I didn't bring all the pieces back for my return. Then she told me to go to Sherwood Park store, 'down the road', when it's in a different city and at least 10 minute drive away. As per Canadian Tire policy, refunds can be accepted at any Canadian Tire. Also, after I had to inform Sue, whom is the general manager about Canadian Tire's return polices, she then said she won't accept the return because of a new condition, that being it's open box now, just cause out of spite. This proves that the only purpose she goes to work in the morning for, is to ruin people's day, she lives for this, and loves it. She's a sick, vile and wicked woman, whom shouldn't be at this level of authority, especially when she lacks basic de-escalation with customers and is absent in any form of professionalism. Immediately when I saw Sue, I saw a woman whose been in power too long and her soul is corrupted, she's the kind of woman that spreads misery, hate and suffering to all the employees working around her, like Chernobyl or a parasitic vampire or leech. You know that feeling you get, when you can look at someone and already know that their intentions are bad, I already knew by looking at her what she was going to do. My interaction with the General Manager 'Sue' today, was one of the most unpleasant and unprofessional encounters I have had at any Canadian Tire store. Do not go here for returns, you wont get one, because the General Manager 'Sue', her life mission is the ruin the good part of your life.

My experience at this Canadian tire was very successful. The manager at the customer service area was really excellent help and was a very knowledgeable guy. We had to return a certain product that we bought online but it hadn’t arrived yet, the manager there was very corporative, and had lots of knowledge for all the different departments. Even with the amount of rush there was at the time I was there, he was still very nice, and willing to help. Hands down one of the best experiences I’ve had at Canadian tire. I believe the guy who helped me was Shazad.