RONA

Good place to buy painting tools and SICO paint goes on sale frequently which allows us to pass on the savings to our clients

Curtis Davies the store manager has the best customer service. This is now our fav store in Oakville. My husband went to Rona Oakville to get help with our umbrella’s base as it was loose. Curtis offered to fix it - he was so patient and helpful - he saved us purchasing a new base and he helped for free - setting the best example of post purchase customer service … we recommend Rona Store Oakville ! Thank you so much Curtis

I spent close to $5,000 at RONA purchasing two EGO 2-stage snowblowers and a total of eight 10Ah batteries. Like any responsible buyer, I registered everything with EGO Power+ using the receipts provided, and my warranty was confirmed for 5 years.nnAt the time, I had zero reason to question the receipt format. EGO reviewed what I uploaded and approved the registration — so naturally, I assumed everything was in order.nnNow, two years later, two of the batteries have failed — and EGO has confirmed they are defective. These batteries cost roughly $650 each, so this is not a minor issue.nnHere’s where everything breaks down:nnEGO is now requiring an itemized receipt to process the warranty. The only receipt RONA provided was a general non-itemized one — which EGO already accepted at the time of registration. I relied on that approval in good faith, and now I’m being told it’s not sufficient.nnI’ve contacted RONA head office and the Oakville store over 20 times trying to obtain the proper receipt. I’ve been told they are required to keep records for 4 years — yet no one can locate mine. The store tells me to call head office, head office sends me back to the store. No resolution, no accountability.nnAt the same time, EGO is refusing to proceed without documentation they previously approved.nnResult: I’m being forced to pay out of pocket for defective products that are clearly under warranty.nnNo alternative solutions have been offered. I’ve simply been told:nn“It’s not in EGO’s hands”n“RONA doesn’t have the receipts”nnThat’s it.nnSo after spending close to $5,000, both companies have effectively walked away from the problem.nnThis isn’t just frustrating — it’s a complete breakdown in customer support and record-keeping. I did everything right as a customer, and I’m the one paying the price for failures on both sides.nnIf this is how large purchases are handled, customers should seriously reconsider where they spend their money.nnAnd frankly, if RONA can’t produce purchase records they claim to retain, that raises bigger questions. Good luck if they ever get audited.

Wow! What a delightful shopping experience. I must have been approached by at least five employees asking if they were able to give me a hand with something then we were escorted to the back for pickup and I've never seen a more organized yard in my life so clean so well run made it so easy to shop. Thank you for being so organized and making my shopping experience so easy

I had a terrible experience at the lumber yard during my last visit. I needed assistance and dealt with an employee named Anthony, who provided incredibly poor customer service. He was completely unhelpful, dismissed my questions, and acted like helping a customer was a major inconvenience. He severely lacks basic communication skills and badly needs proper customer service training. Very disappointing experience for this location, and I won't be returning to the lumber yard if this is how customers are treated.