Real Deal Bedrooms and more

Do not buy a mattress here!!! Worst customer service ever!! We bought a mattress here for our guest room. After a few guest slept on it and commended how uncomfortable it was we went back to the store this weekend. We were told to buy a pillow top and there was nothing else they could do for us. It was also the way that he talked to us with the expression of go F..... yourself. Would not recommend this place to anybody! Including my worse enemy! I had to give it one star otherwise I could not post it. But I would give them zero stars!
7 years ago (06-12-2017)

Have made several purchase from Roger including beds and furniture. Always great value and service, highly recommended!
7 years ago (04-12-2017)

My Fiancé and I went to Real Deal because she wanted a Hybrid mattress ( a solid latex was too expensive but a hybrid - foam and latex, was affordable), We also purchased a foam bed for our teenage son. Everything was fine for a couple months and then our mattress started to sag and become uneven. Our backs began to hurt. We approached the owner of the store and mentioned our problems. He had us take photo’s of the bed frame, he said the bed frame looked good. Then he got me to take photo’s of the mattress dipping, essentially not believing me until I could prove it. The dips were almost 2 inches after we slept on it. Then he asked if we had centre support for our frame, on finding out we didn’t have any he said that they had no liability and that was our problem (our bed is looks fairly strong below). After expressing incredulity that this could have caused the crazy dips in our foam he said we could contact the manufacturer. He claimed that he had problems with the manufacturer but that I could call him myself. I called the manufacturer in Ontario who says he had nothing to do with these beds, doesn’t make hybrid beds and has never supplied them hybrid beds ever. When I checked back with Real Deal they said he was lying?! but that they couldn’t help us, are you kidding me? I did everything he asked and finally offered to pay for half of the foam bottom layer so we could put this behind us, he refused flat out. The mattress was so bad we slept on our teenage sons while he was gone, it was heaven. Now we have shoved a piece of 3/4 plywood between the layers (and it is much better than it was) and are saving money for a new mattress from somewhere that has ethics. Use extreme caution when buying from Real Deal, is my advice :(
7 years ago (27-06-2017)

Was disappointed at first but Tony came through and solved my issues
7 years ago (27-12-2017)

picked up a new mattress and am really happy! No pressure , and Tony was really helpfull Went to a few other places and really liked the quality and prices! Like to support a local business!
8 years ago (11-03-2017)