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RBC Royal Bank

  1. Toronto
  2. Toronto Bank

Reviews, get directions and information for RBC Royal Bank

RBC Royal Bank
Address: 3336 Keele St, North York, ON M3J 1L5, Canada
Phone: (416) 636-3805
State: Ontario
County: Toronto
City: Toronto
Zip Code: M3J 1L5


Opening Hours

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 5:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Not sure why this branch has such low ratings but I only speak from my own experience. I was given FIVE STAR service by Marc Anthony Branco. I was a victim of identity theft/fraud and Marc went above and beyond in helping me file a a dispute/claim with the fraud department even though I was outside of the country. When I came back to Canada I met him personally and he helped me regain access to my accounts and reversed all bank fees due to the opening of the fraudulent accounts. Thank you Marc !
I came in today at around 2pm as a new client. Would’ve given five stars but in all honestly the floor plan and service is very inefficient. Line was backed up to the door and had to wait all in all 40-50 minutes to finally receive service. That lost one star for me. I understand that volume of clients cannot be controlled or predicted but there was also a dark skinned woman with a black surgical mask and gloves, black cardigan just standing in the corner behind the counter, looking at the line that reached to the door and seemingly spacing out. She eventually decided to help ONE person and then decided to walk off and do nothing again. That lost me another star. The three stars are all for Farhanaaz! She was the saving grace of this whole experience. She was very kind and respectful. The system was giving her issues but she remained patient and kept conversation with me which I enjoyed very much. Common courtesies aren’t so common these days unfortunately, but ‘Naaz’ is outstanding made my whole day. She was very helpful and lovely. Hopefully RBC makes some serious changes, including recruiting more people like Farhanaaz! :
This branch is by far the best in customer service, professional and just nice!nChizoda is all about the customer and really listening what is needed. I think she deserves a raise! :nHer supervisor Maj is also a great resource and is truly all about making the customer feel comfortable.nHe also deserves a raise!nThank you for reading my review.
Thank you to client advisor Maj and financial advisor Bisola for their excellent service. They went out of their way to make sure my needs were taken care of. I would recommend this brand to all clients. I have never had such excellent service in my life.
First of all, not all front desk employees wear badges to know their names so you can be specific about the bad experience you had with that person. Very unprofessional and no standard communication skills and not welcoming faces ... to be a professional at your job, you must leave your negative attitudes home and present the RBC at work as you should because we give you business.
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RBC Royal Bank map

Directions to RBC Royal Bank with public transportation

Keele St at Sheppard Ave West North Side 90 meters
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Sheppard Ave West at Keele St 90 meters
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Sheppard Ave West at Keele St 110 meters
106
108
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Keele St at Sheppard Ave West South Side 120 meters
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341
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Sheppard Ave West at Keele St East Side 140 meters
101

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