Prince of Wales Complex

Office staff and management are very rude and unprofessional. I let them know the apartment is cold, they said the temperature is within city guidelines and that I need to purchase my own heaters instead of actually resolving the issue. They don't care about the tenants even if they get sick from the cold temperature, all they see is money. Windows are decades old and all the cold wind goes in. Apartments are very old and not in good condition. What makes it worse in that they are rude and never try to resolve the issues, as if it is for free and we're not paying rent. Don't rent here unless you really have to ! Plenty of other warm places with decent staff and services out there !

I've lived here in a studio unit for a year and a half, and also a two bedroom several years ago. Pros: -Apartments are spacious some of the studios are tiny but you can rent ones that are larger in certain buildings. -Administrative staff are helpful most of the time. -Great location. You can walk to Carleton, you are near a pharmacy, Tims, grocery store, dentist, hair dresser, beach, canal etc. You are also within a reasonable driving distance to all ends of the city. -There is a bus stop right out front of the building. -I've never had any issues with bed bugs or cockroaches or anything like that. -Hydro, Water and Heat are all included in the overall cost. -Really nice views if you're on the end of the building facing mooney's bay. -No rent increase in the last 2 years. Cons: -Laundry rooms need to be cleaned more thoroughly. -The apartments are freezing in the winter. I was told by staff that my room meets the minimum requirement he pointed the heat measure directly at the heater so no kidding it's hot there. Space heaters and plastic to cover the windows are mandatory. -I feel like staff aren't super responsive or helpful when it comes to noise complaints. I only ever had an issue with one tenant a year ago but even after multiple noise complaints, it continued might've decreased a bit but still happened until they eventually left. There needs to be a more reasonable and efficient way to deal with noise, especially when they have video proof of it happening. -The floors are super cheap in most units and the little tiles tend to pop out of place and you have to press them back in. Not a huge issue but a bit of a nuisance. -Very outdated aesthetic in some units ex. shower tiles with flowers that look like they're from the 70's -The visit parking is pretty expensive. 12$ for 12 hours. Just isn't super reasonable if someone is visiting for a few days. Overall this has been a decent place to stay for me. I wouldn't consider living here long term, but it's been good enough for me to stay for this long. There's definitely nicer places in Ottawa but you'll also pay more for it.

The building is ok. The price is not bad for the location and apartments. However, the tenants should be carefully check with their backgrounds. People on the same floor are stealing others' deliveries, packages. I don't know why there is no carema or other security tools to avoid it. Or maybe just do some background check on tenants.

I came to update the review I made three years ago about this place as a grown man rather than the university kid 1: the luckiest thing happened here is I met the best renting office ever, Jadadidn’t remember if I got her name right and her colleagues were always super friendly and they were always trying their best to help me even when I was leaving the property. 2: the location of these buildings are very good, shoppers, farmers pick, Tim, McDonald’s, gas etc. With its surroundings and it’s price, even they are old old properties, its still an ideal renting place for students. 3: you will be getting a lot of spiders and other bugs both inside and outside your unit and building and the amenities in the buildingespecially laundry room. It’s because the environment nearby, the beautiful mooney’s bay and the experimental farm down the road. These factors build up a perfect living place for those bugs. These spiders protect you from other bugs but also themselves will be annoying enough. “The only star is for the super nice office staff and it’s location here. The apartment is old and it always feels dirty no matter how often you clean it. Spiders everywhere, outside, between and inside your windows. Spiders inside the units and between the windows, I really don’t know how they come in, I have never ever opened those windows. Spiders in the laundry room are so disgusting when you’re pulling out your just washed clothes out of the washing machine and there are spiders and bugs right above and beside you. If u wanna be Spider-Man then live here, if you’re in Carleton and don’t have a car, maybe u can live here and bear it. The others! Carefully consider this place! Living in here is a regret.”

office staff suck. ALWAYS rude and nasty apartment is ok, way too cold though. rent is decent. wouldn't recommend living here if you can afford anything better

Honestly I was scared to move here after seeing all these reviews! This place isn’t extremely fancy, it is an older building, but it is a great place for students or if you have a lower income. People are saying it’s expensive to live here but compared to the other places in Ottawa it’s cheep rent starts around 1000$ for your own space hydro and heating included! I’ve never had any issues with the elevator, maintenance has alway come within the week when requested, it is a bit cold on the -30 day but a small heater does wonders, they do fire safety and have security, the laundry machines are normal size idk what people are complaining about. One thing I was disappointed about tho was the squash courts, since they aren’t in my building I can’t use them! Update- after living here a year I still believe this is a great place for Carleton students. It’s convenient, cheap, and overall not bad for a first apartment. It’s definitely not anything fancy but for the price you can’t beat it. I took a star off my original review because the maintenance manager likes to try and mansplane stuff to me but the rest of the maintenance staff are kind and just trying there best.

I really loved living here. The area itself is gorgeous and the apartment I had was very spacious for a bachelor and bright. I would recommend viewing in person because I applied during lockdown so only viewed pictures, and didn’t end up having a balcony though it was in the photos I received so that was a bit disappointing. The apartment does get cold, but a mini heater helps a lot. The staff were mostly very nice to me, everything was working was working well all the time. I lived here for 13 months but moved to be closer to work, but I still miss living here regularly.

I’m not sure why there’s some outliers saying that the building is so terrible. This is my first apartment I’ve ever lived in and the staff and tenants are all very nice. Jhada was incredibly helpful finding me the right apartment for the right price. Everything is included in the rent and in todays economy, you’re not gonna find your own space any cheaper. Sauna and pool on the top floor finally open!! As per previous reviews, building can get a little bit cold in the winter but a space heater does do wonders. For those who can’t find underground parking, kinda bizzare considering how many spots are open down there but maybe it differs based on your building. Overall I genuinely really enjoy living here

Right by the beach, Tim Hortons, McDonald's, and a grocery store, the location is great. Short walk from Carleton down the beautiful canal, or a direct bus. If I ever had any problems here they were fixed quickly! I have a large master bedroom and a walk in closet, I love it here! The apartment is what you make it, mines lovely and I get compliments on it often

Failing plumbing system in the Lord Mountbatten building. There have been leaks on every floor, and the result is holes made and patched in every hallway, except the basements.

Directions to Prince of Wales Complex with public transportation

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