Orangetheory Fitness

Poor customer service. I had given them my independent health flex fit $250 debit card to pay for my monthly fees which they did NOT use and used my credit card instead. When I became pregnant and decided to end my membership they informed me they were going to charge me for one additional month, no big deal- most places have the same policy. But instead of stopping complete payment after that one month, they started drawing funds from my flex fit card (b/c they hadn't drained it earlier), this went on for FOUR months, and when the card was finally drained they started charging my credit card again. It's like I had never quit! I reached out many times to the manager, Rachel, but she never returned my calls, an no one seemed to know when she would be working next. Finally she sent me an email, which I had replied to explaining my situation.... and of course there was NO REPLY. As for the work outs: they're good and fun if you know what you're doing. But if you look around there are many injuries waiting to happen. There's one trainer watching 30+ people doing all different things. They're not able to correct bad form when you're squatting, dead lifting, TRXing, etc.
9 years ago (08-06-2017)

fun staff. thanks for your hospitality on my drop in.
9 years ago (26-10-2017)

My focus is not weight loss. It is simply creating a mental motivation to want to go to a place where I can create healthy activity. Orange Theory has given me all that and more. Positive results are driven by me and what I put into the workout. There is great individuality, diverse age groups, different goals, objectives and all members help drive you as if they were part of a team. Thanks to the Professional Training team for such great experience.
9 years ago (04-02-2017)

I love Orange Theory. The trainers at OTF Amherst are so encouraging. They always make you want to try your hardest to get the most out of the workout.
9 years ago (19-07-2017)

I love orangetheory! It's intense, fun, and really leaves you feeling great! I haven't felt this good in years! They have great trainers and invigorating music. I'm so glad I went to a free session to try it.
9 years ago (02-03-2017)