Northeast Motors, Inc.

* (0 Stars) *I have never been one for writing reviews, however, I was profoundly disappointed at the lack of professionalism displayed by the team AND Rick the owner at Northeast Motors Inc in North Hampton, New Hampshire. Never in my life have I, or my significant other been more disrespected and mistreated by a group of people I was supposed to trust. Everything went well at the beginning of my purchase, despite having to pay for a costly inspection just to be told that a list of things needed to be fixed before I could take the car home to Maine. After leaving the car in New Hampshire for another week to have the parts put in and proper fluids changed, I finally got the car by driving back to New Hampshire. Skipping forward a week or two I noticed my coolant was abnormally low . . . and I just filled it the day before. . . this is when I called up the dealership, multiple times After being told I would be called back three days in a row. . it didn’t happen. So, once I finally called back a little more aggressively, I set a date for the following Friday ... Now, being a full-time college student and a part time nursing assistant, it is extremely difficult for me to find time to drive 2 hours to New Hampshire, and I had to call out of work just to get my coolant “checked” and be told it was fine. . . no one checked the coolant. After another day of spending $60+ on gas just to drive there and be told NOTHING, I went home.. and I was increasingly more upset. To spare the annoying details of calling back and forth and not getting a single answer, and wasting my time when I could be working or in school, skip ahead another week. At this point, I had spent nearly 150-200 just on gas to go back and forth because no one properly looked at my vehicle that was STILL UNDER WARRANTY. I had the right to be a little aggravated because I had to miss countless days of work that I couldn’t truly afford. After driving back to NH yet again, they finally looked under the car and realized, yes, something was wrong, but they didn’t value my opinion as the customer. My radiator had a hole in it and I had been driving it unaware for weeks. . . I looked at the car myself and I discovered the plastic bottom was filled with fluid. The part was ordered but no one cared to contact me when it came in, and the warranty ran out in just two days... I was running out of time to get the car fixed and they were hoping to get money from me when the warranty was no longer applicable. So, after calling and speaking with both an employee, and the owner Rick, I was told I had to pay for the radiator to be put in. I was broke and had already spent so much money driving there, the warranty SHOULD cover all repairs because I did not put a hole in the radiator in just 30 days . . . it was like that before I got it. At this point I was so emotionally drained that I could not speak on the phone without crying so I asked my significant other, who co-owns the vehicle with me, to call the dealership. Becoming more agitated himself, and I spoke my mind and was told by Rick to “shove the radiator up my ass” and if I went there, I would be arrested. . . I was completely bewildered by the behavior of this man and he was now ignoring my calls. After contacting the North Hampton Police Department, I was told I had a trespassing warning on Northeast Motors, and if “I stepped on the property, I would be arrested.” I’m an 18-year-old FEMALE nursing student in college, what would I do to threaten them?? I did not verbally threaten them, I just questioned their judgment and became agitated because they were now ignoring my calls and refusing to put the radiator in. After speaking with the police, I was told they would send the radiator to the nearest AutoZone and I could never have contact with them again. I would never recommend this horrible dealership to anyone seeking a car. This was my first car and now I’m stuck with a car from a dealership that I can never contact again because of the trespassing warning.
1 7 years ago (21-10-2017)

Went in last Sunday to look at a 2009 Lexus. Jennifer came in on a Sunday morning for me to check it out which was greatly appreciated. I test drove the car and then talked pricing which was incredibly fair (compared to kbb and nada). I put a deposit down. Came back 2 days later and finished the paperwork. When I showed up all the paperwork was done and all I had to do was sign. She made the process hassle free. I live in mass so the laws are a little different. Jennifer made the registration process headacheless. She made it so easy dealing with the Mass RMV. If you like to support small local family businesses, Northeast Motors, Inc is where you want to buy your next used car.
5 7 years ago (09-11-2017)

They are honest and professional. I had a great experience purchasing my low mileage Honda. Jennifer was friendly and everything went really well.
5 7 years ago (25-06-2017)

Great Overall Experience. I learned about the dealership by my new mechanic in Kensington NH as we are new to the area. I must say I was pleasantly surprised with the selection and prices on used luxury vehicles upon viewing their website. I dealt with both Jennifer and Jake and both were professional and good to work with throughout the experience which we all know can be frustrating. The dealership dealt with the vehicle delivery to my mechanic in Kensington without me having to worry so he could give it a pre purchase inspection which went well and was refreshing as not all dealer will allow a pre purchase inspection. I picked up the vehicle two days ago, so I cannot speak for any vehicle longevity yet, but for a great used car at a great price shopping at a locally owned family business, this is a nice place to shop. We would go back again!
5 8 years ago (14-04-2017)

I am sharing my statement to warn other people that this place is horrible. They lie and waste your time. Because it wont post unless I give a star I had to click on one but would not give any stars. This place is terrible.. The staff is unprofessional. First I drove there many times and had to wait and watch them eat lunch. I was told my paperwork was finally completed two different times so I drove there and both times I had to wait. Shame on me for continuing on but they had a car I wanted. I explained I wanted to get the car I was purchasing checked by my own mechanic. They were not pleased and tried to talk me out of it explaining the car was in perfect shape but I took the car anyway. Of course there were problems so I brought it back and waited four hours for them to fix it. Ok I thought they made good on there word. I drove it back to my mechanic to get checked and nothing was done. Basically they put it on lift and made it look like they were working on it. How unprofessional. When I called them on it they gave me the run around for two weeks. I explained how upset I was and they hung up on me. WOW be warned... I would never go back there and now i am stuck with the car. There warranty is bogus and they are not true to there word.
1 10 years ago (12-04-2015)