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Nepean Animal Hospital

  1. Ottawa
  2. La Macaza Veterinary Care

Reviews, get directions and information for Nepean Animal Hospital

Nepean Animal Hospital

About

At Nepean Animal Hospital, we care for dogs, cats, rabbits, ferrets and pocket pets. Open 6 days a week. We are open Saturdays, as well as evenings.

Story

Vaccination appointments, Preventative Medicine, Caring for sick or injured pets, Fully-operative Hospital, Surgery - spays/neuters, Soft Tissue and Orthopedic, Dentistry - including dental x-rays and extractions, In hospital Blood work, X-ray, Ultrasound and Endoscopy services.

Dr. Robert Ostrowski
Dr. Katharine Jones
Dr. Karl Seidler
Dr. Tamara Richards

Address: 250 Greenbank Rd, Nepean, ON K2H 8X4, Canada
Phone: (613) 829-0220
moc.evil@latipsohlaminanaepen
State: Ontario
County: Ottawa Division
City: Ottawa
Zip Code: K2H 8X4


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:30 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews
Had a bad experience with a nail trim. Ended up waiting a very long time, which is usually not a problem for me, but my dog's very long nails were either cut very short on a few or not cut at all on others. In addition they had forgotten to call me to tell me that the vet was sick and had to reschedule so I drove 1.5 hours there and back for no reason. The quality of this clinics appointments were excellent before so just hoping it hasn't gone downhill.
I used to recommend this place when it came to vets, but I can't anymore. In the last several months, I've had multiple appointments cancelled at the last moment where they've contacted me, and claimed to have left a voicemail however no call was recorded, even after verifying my phone number to be the primary one on the account. The care that they give is still good, the staff is friendly, and they try. But in our case, a cat owner with a chronic condition, these cancellations and rescheduling that I've had to do has only made the condition worse to the point where our options are leaning toward an expensive surgery or putting a relatively young cat down.
My dog has been a patient at this clinic for about a year and a few months now. Almost every single time we call to make an appointment or inquiry, no one seems to be around to answer. I've been in the waiting room and called just to see if they would pick up, nope no answer. Time and time again I've seen the administrative team not answer the phone while sitting right there at the desk. We leave numerous messages and no one gets back to us for days. It's extremely unprofessional and frustrating. We recently got a new puppy and tried calling to book an appointment and low and behold no answer. Do better! Be available to your clients and at the very least return an email or a phone call in a timely manor.
I have been a client of Nepean and Chapman Mills Animal Hospitals for over 20 years with my own adopted cats and more recently in the past five years with my multitudes of foster cats from Ottawa stray Cat rescue. I am a regular at both clinics, usually at one or both several times a week with my frequent flyer, high needs adopted & foster cats see photos. I have nothing but good to say about the care received and the professionalism demonstrated. Despite the many challenges of Covid restrictions and lockdowns both NAH & CMAH have continued to provide exceptional care and support to not only Ottawa Stray Cat Rescue but also at least 2 other animal rescues that I know of . I highly recommend Dr Katherine Jones and her dedicated team of Veterinary professionals. Thank you for all you do.
Clinic did not meet the absolute minimum standard of care for a surgical client -- surgeons are responsible for obtaining informed procedural and anaesthetic consent, period. My cat had a procedure under GA booked with Dr. Edgley for two months. In the weeks leading up to it, I received zero pre-op instructions. At morning drop off I signed a consent form that stated I had been briefed on the procedure/anaesthesia, but told the vet tech I had not yet spoken to anyone regarding the procedure or risks based on lump location, and that I expected to. She reassured me, saying they'd do bloodwork and the surgeon would examine him prior to calling me later that morning. No one did. After my cat was in their care for 7 hours, I called at 3 pm -- he had received a pre-med and was about to be taken in. I asked the senior vet tech if it was standard practice that they don't call prior to sedating, intubating, and cutting open a pet without their owner being spoken to about it; she said they don't call on the day of, they just "assume" they've been spoken to in the past... despite me telling a tech VERY clearly that morning of the contrary, they were going to proceed anyways. I went and picked up my cat before they operated and we will go to a clinic that can communicate safely and responsibly. You would never non-urgently operate on a human without consent, why would you on someone's beloved pet? It's unfortunate as we were excited to have Dr. Jones as our regular vet and her and the clinic came highly recommended by a friend.
unfortunately this veterinarian clinic has gone downhill. They are unable to make room for their own patients and unable to keep their current patients appointments in order. I am deeply upset of how I’ve been treated as an animal owner, I have been going to this veterinarian clinic for over 16 years and I have never been treated so unfairly as a pet owner and I have not heard yet from the manager even though I have asked to speak with one for the last two months.
Only saw the vet for two minutes, she prescribed a dewormer which I found out at the counter when I was paying for the visit, she had not explained the benefits or risks or anything about it whatsoever. The visit before, I waited half an hour after my appointment time to be taken in and then had to wait over half an hour after my appointment to pay and get my pets medication. Very disappointed with this service.
My rescue cat Steven is incredibly anxious and he ended up having severe tooth pain. I was nervous because I have never had to take an animal to the vet before, and he was very stressed. Even with COVID restrictions they were so fast and very communicative, even asked me about Steven in a call before my appointment. I also felt it was affordable. Highly recommend.
Great service from making an appointment over the phone, right to the end of having received the service for my animal. On your first visit, they take a picture and make a special commemoration and email it to you see attached photo. Given that I started going there during the pandemic, when service was curbside, it was great. They come to your car to get your animal, bring them in, perform the service and bring them back out. I usually ask for estimates of the services before an appointment and though there’s been some variation, it’s been less than 5% variance. You get the feeling there that they actually really love animals there and I feel good about taking my little guy there.
It may be expensive but they have friendly and very experienced vets and staff. They have always been good with my many pets and they have always been helpful so that my pets always get the great care needed.
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