Mount Royal Hotel

We had a very good weeklong stay at Mount Royal Hotel. The location is excellent: right on Banff Avenue, with ski shuttles and the Calgary airport shuttle stopping behind the hotel, so a car isn’t needed.nnThe hotel was clean, generally very quiet, and comfortable. The lobby has charm, though it’s quite small. Service was mostly very good, especially one receptionist who was extremely helpful with local ski waxing recommendations and follow-up.nnA few drawbacks: the complimentary coffee station was only available until 11 am, we noticed some bathroom noise at night likely from heating pipes during colder weather, and housekeeping was somewhat unreliable. One front desk interaction also felt less guest-focused.nnOverall, a solid stay in an unbeatable location, just short of a full 5 stars.

Very nice hotel, smack dab in the middle of Banff. Walk everywhere.nThe hotel and rooms are nice. The staff is extremely helpful and pleasant to deal with. Rooftop hot tubs are great, with amazing views in the daytime.nI felt like it was an adults only kind of hotel. Very quiet and low key.

Great location right smack in the middle of town! Convenient. Building inside and out is very kept. The Christmas vibe was alive and beautiful in the front desk area. Staff was extremely polite. Nespresso machines in room. Additional coffee always available on level 2 and is good quality for all the coffee people out there. Starbucks is across the street which made me happy!nnBed was comfy however our particular room 435 needs a new mattress. It was extremely caved in. Thankfully we had 2 queens that we could sleep in and woke up rested everyday so not too bad really. We had amazing views so be sure to get a room that faces the townside.nnI've seen other complaints about sound however we did not hear anything at all. It was pretty quiet and relaxing.nnOverall, I'd stay again and will be and would recommend.

We stayed 4 nights in November. The location and view were great, but we were given a corner room near the service elevator and garbage area, which was noisy. Was it bec we didnt booked directly?nnThe bed size was fine, but the pillows were very small and the mattress was uncomfortable.nnHousekeeping was unclear. The room was cleaned on the first day only and not properly serviced the next days trash not removed, no new towels, bed not properly made. Front desk staff were not very friendly, and hot water was limited one morning.nnOverall, good location for the price, but service and housekeeping were disappointing.

The rooms are clean and comfortable, the location is walking distance to everything and the staff are friendly and accommodating. We also chose the MRH because they have an outdoor hot tub on the 4th floor. It is great, especially in winter. Upon check in, we learned it was closed due to a malfunction. We were definitely disappointed but front desk staff offered us a free hot breakfast in the restaurant. Great service. We’ll be back. And hopefully the hot tub will be fixed.