Moscow Mini Storage

Do not use this business, like the story above we cannot get our deposit back either. How is this legal I wonder. Buyer beware this man will take your deposit and you will be lucky to see your money again. Every time we call to ask when we will get it back we are told, sorry it's farming season will let him know when he comes in. This company needs to be investigated for fraud.
9 years ago (16-08-2016)

The only way this company could stay in business is with the money it wrongfully keeps from its customers. It was clearly my mistake for trusting a storage business that requires you to go to a run-down motel to sign a contract. However, the owner seemed like a kind, local businessman so I ignored my better judgment and paid a deposit. When I used online Bill Pay to make my first payment, Moscow Mini Storage rejected it then immediately charged a late fee to my account (after that I sent a check for the full lease to ensure that didn't happen again). At this point, it has been nearly 3 months since I moved out and have been attempting to get my deposit back. Any time I call, someone tells me that George is the only person who can assist me and that he is gone but they will leave a message. For the first time, George finally called me back on November 4th and left a message saying "Hi, it's George from Moscow Mini Storage." When I called back, I was again told that George wasn't in but that she would leave a message. Today, I follow up and am told that George is not in. Only when I asked her when he would be in was I told that he is on vacation. Again, I had to ask "until when?" and was told "probably through November." In the meantime, no manager or anyone with any authority is there. While I don't expect consumers to read my entire bitter rant, just know that this is a very sketchy company that you should not deal with unless you are okay not getting a deposit back and you pay cash on a month to month basis so they cannot keep it.
11 years ago (06-11-2014)