McMaster University Medical Centre - Hamilton Health Sciences

If I could rate it zero stars I would. If there's one thing that this clinic can be known for it's not caring about women's health. I have a dear friend who has been suffering with unknown pain for YEARS. Her initial appointment she ran 15 minutes late after rushing from work to get there and they REFUSED to see her but not only that - they refused to rebook the appointment until a year later. When she came to the new appointment they left her waiting for 2.5 hours while she could hear the medical staff just chatting casually in the hallway for the duration of her waiting time. They should be absolutely ashamed of themselves and looking at some of the other reviews it's clear this is a regular practice for them. Stay away if you can ESPECIALLY if you are a woman with pain issues. And always remember to advocate for your own health.

Its worth the extra drive to come here if you have kids!

First time as a patient this year. All the rooms have been clean. Very well-mannered, professional staff. All in all, really great quality care. My only issue is I had to wait almost 5 months for a procedure because the pandemic has swamped the system. I just hope I do not have to wait a really long time in the future if I am actually unwell.

I know that sometimes we do not stop and thank the staff at our local hospitals enough but hats off to the day surgery at McMaster hospital for their prompt service from the time of my arrival to my discharge. All of the staff in this area were kind and watching the way they treated the patients with such care and professionalism made my experience A-1. Thanks to my Doctor and everyone who helped with me to make the surgery experience go well. Never take our health care for granted we truly are blessed.

Was seen by Dr. Desa, very friendly, however poor treatment. Was diagnosed with a laberal hip tear he recommended physiotherapy which didn't work at all then recommended prp injections that I now know were useless. Only relieved pain for about 3 months and cost me 600 out of pocket as no insurance covers these Injections. Was suppose to have a 5 week follow up and never did. I called twice and both times was told they would call me which they never did . Now seeing a different surgeon and on my first appointment was told that I need surgery and should have had surgery right away since it's the only real way to fix a laberal tear Considering I'm young and healthy I'm a great candidate . Got me in for surgery in a month! Wish i would have avoided this waste of time! Very disappointed in the whole execution of my so called treatment plan .

Update !! Was referred to “ Micheal Degroot pain clinic , long long time to be seen , then 5 months for a injection that sadly didn’t work , Dr so kind and caring , but reception, Judge you , rude . No other of all programs or support have I been offered in the last year . I was advised so much support and understanding! Where? Very upsetting. Update ! Was to have follow up appt with Dr , still no appt , 8 weeks gone by , was told an I would have occupational therapy , never happened , was to have phone appt with physiology, day before , cancelled , was sick , but they promised a call from social worker , at a specific time . I cancel an appt so I could take the last minute call given as I have waited so long , . Call never came .. I called the clinical manager , she said she has no clue why they didn’t call , would look into it and call me back ! Two days no call .. no dr follow up , no other programs accommodated me !! It’s proof no one here cares about you or the pain you struggle . I’m being forced to try again after a year ! Find someone/ another pain clinic who maybe has my wellbeing in their best interest and isn’t so disorganized or cause harm to a persons wellbeing .. Sure made me feel like we mean nothing , nor does chronic pain ! Numbers we are and no one cares .. all the people I have expressed my horrible experience with cannot understand why they do this to people.. avoid this clinic they honestly do not care . Didn’t even call to appologize for the mistakes they made .. so so upsetting

Canada medical service is worst of the worst in the world. I have waited for 5 hr. after registration at ER to see the doctor and they charged me CD750 for emergent medical consultation fee afterwards .I am a medical doctor in Taiwan and was a visiting tourist attending seminars in Canada.I really pity those local Canadian resident having such a terrible medical service whilst nothing can be done by the government. It seems that utilizing emergent medical service is not encouraging by general public even if they really need the service badly at any moment! Excuse me ,Canada medical council!

I have surgery coming up and called the extension number to ask some questions about the appointment and the lady that picked up was very rude. She never answered my question directly and kept trying to put it off to other people and at the end, she just said "Oh my god" and hung up on me. The rest of the people are nice though.

I had a very bad experience with them. I fell down twice last week my last fall was on the 27th April and taken to the E R and got the treatment and the doctor suggested that i go this clinic and he said they will call you in 78 hours or something like that. But i never heard from them , so i called them yesterday May 4th and left a message. When i was taking a shower a nurse from the office called and left a message saying they won't be seeing me. It took them almost a week to tell me that. In my opinion they should get - 10 * .

I don’t know what happened on a particular day when I was addressed by a Nurse 4th floor Pediactric care who I thought didn’t handle my inquiry very well so I thought she was rude. However, I’ve since been in many more times & have been greeted warmly by all nursing staff. Maybe was just an off day. Visiting with grandson in care.

Directions to McMaster University Medical Centre - Hamilton Health Sciences with public transportation

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