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Main Street West Urgent Care Centre - Hamilton Health Sciences

  1. Hamilton
  2. Hamilton Health

Reviews, get directions and information for Main Street West Urgent Care Centre - Hamilton Health Sciences

Main Street West Urgent Care Centre - Hamilton Health Sciences
"The Main Street West Urgent Care Centre is part of Hamilton Health Sciences. The Urgent Care Centre is staffed by a team of specialized physicians and nurses who are equipped to perform diagnostic tests such as x-rays and ultrasounds. There are specialized and private treatment rooms for stitches, fractures, and gynecology, and ear, nose and throat issues. There is an on-site pharmacy available with limited hours. No appointments are required. Walk-in patients will be served seven days a week between the hours of 9 a.m. and 9 p.m."
Address: 690 Main St W, Hamilton, ON L8S 1A4, Canada
Phone: (905) 521-2100
State: Ontario
County: Hamilton Division
City: Hamilton
Zip Code: L8S 1A4


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 9:00 AM – 9:00 PM

Update Info

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Reviews
Be prepared to wait. This is an urgent care centre, and not just a walk-in clinic, meaning that they triage the patients and serve those who are most in need. It's not first-come, first served. So bring a book, something to watch, a travel game, something to do, as you could be there for a long time. We were through the initial screening very shortly and waited in the main waiting room for about 20-30 minutes. Afterwards, we were moved to a room more like a stall separated by curtains, and that's where we waited for the next 3.5 hours to see a doctor. My son had some difficulty breathing. It wasn't ever to the point where he couldn't breathe at all, but we wanted to have it checked before it got worse. Staff were, for the most part, friendly and sympathetic. We understand that many are overworked and are burning out after the stress of the pandemic over the past two years, but it was still difficult for my son when we asked a nurse after about 2 hours whether they had any idea when we would be seen and we were given a very curt "No". Despite the difficult working conditions, other staff still found the kindness to acknowledge us later, saying "You've been here for a while, haven't you?". Even though there wasn't anything else they could do, just that simple acknowledgement went a long way. It was a long wait, but I am glad that we eventually saw a doctor, and ultimately, at the end of the day, my son got the care that we sought.
I have nothing but good things to say about this place. Both my husband and I have been here a few times over the last several years that we have lived in the area. Of course when you are not feeling well, you always think your case is the most urgent and should be seen immediately, but remember they triage based on objective level of hazard, so you might wait awhile before seeing a doctor. It's still MUCH faster than the ER which should only be used for actual emergencies. Even during busy times, I have never waited longer than 2.5 hours from the time I arrived to see a doctor. I notice they seem to give priority to parents with babies and I think that is commendable. Only one time did I see a doctor here who was really dismissive and mocked me. But the other times, every doctor and nurse that has cared for me has been kind and showed concern and attention, and that is saying something considering I expect to be treated poorly by overworked medical staff. You never know who will be on shift that day, and some will be less-than-pleasant, but overall my experience has been positive. Every time they have gone above and beyond to run a large battery of tests just to make sure no stone is left unturned. I sincerely hope that I receive this same level of care again should I need to go back someday.
The treating doctor refused to examine my 2 year old daughter without a mask. When I advised that I didn't have one and that no one had advised me she needed one or provided me with one, including the nurses, she went on to the next patient. I was then provided with a mask by a nurse for my two year old daughter. Later, when I advised the treating doctor that some local pharmacists, including mine, were keeping children's Tylenol behind the counter and asking for a prescription due to a shortage, she refused to write me a prescription because it's an over the counter drug she could have even just simply written on a piece of paper - this individual requires children's Tylenol. One of the nurses, who overheard the conversation, was then nice enough to print off a document showing that my daughter had a croup cough, suggesting I could show that to the pharmacist instead October 22, 2022.
The staff here was very kind and helpful! I received many useful tests to help decipher what was wrong with me, meaning I felt like a priority and not brushed off in anyway. The only issue I had was the wait time. When I got there I was triaged very quickly and then put in a room pretty quick as well, but then I waited almost 4 hours. In the end I thank them for helping me when I was in pain but wished that they had more doctors working that day.
After waiting for 3 hours doctor saw us and sent to do x-ray waited another 2 hours!! i asked if there was water to drink, the nurse replied “oh sorry we do not have water for drinking”. How can a medical facility of any kind not have drinking water at their premises. Especially if you know patients are gonna be waiting for 2-6 hours to get the medical care. You guys really need to do better!! so disappointed!!
Absolutely disgusting service I had today. My little sister has asthma and was having severe chest pains to the point where she couldn’t breathe, some kind of infection. She was literally crying and having a full blown panic attack which is not like her at all and I ask the lady at the registration desk today to if I could have some water for the poor girl and she just shrugs like she couldn’t care less and says we have to wait for the nurse. She continued to stay waiting no water and nothing like it’s fine to be in pain from not being able to breathe. Urgent care lol what a joke. Only came here because it was the closest place I could rush her too from school and was hoping to get her seen sooner than a hospital and they weren’t even that busy.
Couldn’t be more pleased with this place! Extremely nice staff, I was well taken care of, felt safe, and was in and out just a bit over 2 hrs after all tests etc. Very clean, and overall just a good experience. Turns out I needed surgery for my gallbladder so was sent to General Hospital. Thank you so everyone that helped me!
I took my 6 month old son here Satuday, 4 days ago. Wait time was short and the staff were nice and friendly. The doctor checked his ears, throat, and chest diagnosed my son with croup. By Tuesday morning, 2 days later, my son had a double ear infection and a throat infection. It was so bad that my family doctor couldn't believe urgent care missed his ear infection. I will NEVER go here again.
Nurses Robyn and Jane treated me very kindly and so did Dr Jeremy. They worked diligently with the tools at hand and provided care in a time efficient manner while respecting the dignity of the sickly. Please let the nurse called Karen know that patients' allergies do not need to be broadcasted across the room. We all didn't need to know of the codeine and penicillin allergies of a particular patient nor why some folks were there. Medical confidentiality is a right in Canada and not for public disclosure. Also, when people are unwell there is no need to rush questions like this Family Feud. Sometimes confusion due to ailments, phonetics, or various factors play into the patient's state and an answer takes a literal second or two to roll off the tongue.
DO NOT TRUST WAIT TIMES ON HAMILTONEMERGENCYWAITTIMES.CA!!!!! My daughter needed a couple of stitches. We went to McMaster Hospital, the wait time was 3-4 hours. On hamiltonemergencywaittimes.ca this clinic showed a wait time of 20 minutes, so we went there. Of course I knew it would take longer than 20 minutes but we waited 6 hours before being seen by a doctor… absolutely disgraceful!!!!!!
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