LE CHÂTEAU

I went into the store looking for a dress and not once did any staff member say hello or ask if I needed any help. I walked by 2 staff members and they still didn't acknowledge me. I tried on a dress with no help and looked around for a few more minutes to see if the staff would approach me and still nothing. I was so disappointed given I have worked in this industry for a while and couldn't believe no one even had the curtesy to say hello or ask if I needed anything. Horrible customer service and I will not be returning anytime soon. Those staff members should be spoken to and have a refresher course on what customer service entails.
8 years ago (18-05-2017)

The store has some beautiful clothing and wonderful staff but their return policy is absolute CRAP! Even if you have your original receipt and return within 2 weeks you only get a store credit. I don’t know of any other company that has such a strict return policy.
13 years ago (02-05-2012)