Once Upon A Child

This location is clean and organizined, however I am giving 1 star because of the buying experience I had. While I understand that you may have too much stock in a size I am trying to sell, not even going through my tote of items and making me wait 3+hours to collect is actually ridiculous. Before I bring my items to any location I always wash, fold and sort based on sizes and styles. When I came back to see what was taken from my items I was actually shocked that I was receiving $2!!! That doesn’t even pay for the gas it took me to get back to the location. From the looks of it you grabbed the first few things in the top of the tote and didn’t even go through the rest. Now I actually know my tote was not gone through because of how particular I fold my items and how they are stacked, not to mention the amount of Nike, Disney, and other brand names that were left in the tote not touched. I will be going to other locations where I know my time isn’t being wasted.

The staff here is absolutely horrible and rude and completely dismissive. Every time I went in they are cold and already annoyed and I have never felt welcomed in there. It’s just crazy because there are a ton of new postpartum moms and be treated that way it’s horrible. I literally have anxiety going in there not knowing how they’re gonna speak to me that day. I feel more comfortable going with my spouse just to feel less uncomfortable. Unfortunately its the closest location to me but ill save my trips and go to upper james, 10000x more nicer

This location is Terrible. I much prefer the upper James location. I was here recently and notice an older woman yelling a this young girl. She made her feel so embarrassed, she had tears in her eyes. The older woman continued to yell her at her in-front of me and other customers which is so unprofessional. It made everyone feel so uncomfortable. The poor young girl continued to cash me out. I could see tears running down her face. I will not be coming here again. Imagine working a minimum wage job and being treated like some military camp. This store was very unorganized and cramped compared to its other locations . Plus this disgusting event I witnessed, I will not be coming here again.

I’m honestly surprised by the low rating! As a buyer, this is the best locationnsuper clean and organized even the toys are easy to find! Not like other places where you have to dig through dirty bins.nnKudos to all the staff for managing such a clean store!

Buying is fine - despite higher prices for used clothing .. cheaper to buy new on sale at old navy and Walmart. In addition they are terrible to sell to - I combed through every item of clothing, no spots - decent brand such as Nike, Disney etc all in good condition and varied seasons. I elected into this model because I thought it was environmentally friendly but it’s waste of time and not practical for busy families. Donated to a non profit instead.