BabiesRUs

Horrible customer service. I walked out from there almost crying because of the way they treated me. It's my first pregnancy I don't have much knowledge about what to buy. I tried speaking to his lady who was working in the babies section and asked her few questions about baby strollers. She rushed me and than she said she will be right back. She went to help a couple. I was waiting for her than went back to her to ask her about the baby cribs and she told me she will be right with me. I was basically waiting for almost 30 minutes for her to finish helping the couple . After that a new couple came in and she started helping them even though she knew I was waiting for her to help me and she saw me standing there right in the front of her. I asked her if there is anyone else working there who can help me. She said she will call someone over and than just continued speaking to the couple. I asked her why she decided to help other clients when I was there before them and she told me don't worry someone will come to help you without any other explanation. I decided to walk out instead of waiting there . In my way out of the store I realised all the employees were just standing around chatting with each-other without even trying to help customers. First of all I'm not sure what would be the reason someone would treat someone else like this and give priority to other people. Maybe because I was a woman shopping for baby stuff alone and she automatically assumed that I am single mother (even though I'm not)? Or because I had an accent? Or because I was wearing my comfy clothes and the other customers looked like they had money? Whatever the reason is I find her behaviour very discriminating. And second of all why are their employees not doing their job and help their customers?
7 years ago (06-09-2017)

Great customer service. Staff is very friendly and helpful. Will definitely return to this location!
7 years ago (21-09-2017)

Bottle Genius Machine - Warranty Confusion Edited to add response received from customer service, terrible! "'sorry, but I suggest that you contact the store directly and ask to speak with the manager"... Bought a $100 machine, they sold me the warranty specifically because it was discontinued and if I needed a replacement then they would be able to give me a like product instead. A week and a half later it broke, the water tank leaks everywhere. Store doesn't have any replacements because they sold all the clearance ones, so I asked about getting the like replacement to be told no, you can have the money back on a gift card. Explained that we have got used to having the machine and would like a replacement machine of some sort, to get to the real issue here, their other machine is double the price so they don't want to honour the original promise of a like replacement. Because they will only give me the money back on a card I am now faced with being forced to pay out another $100, or use the card to buy $100 worth of diapers and then fork out full payment for a machine from another store. I feel lied to, I think they knew full well the thing was crap and leaked and that;s why they discontinued it. They should have removed it from stock altogether, not continued to get rid of them half price while pushing useless warranties onto people. I registered here and wished I hadn't now. I will not be shopping there again.
8 years ago (12-03-2017)

Helpful and friendly staff. The family washroom has a nursing recliner.
7 years ago (10-08-2017)

Lost a customer for life as, I was discriminated at this store.
7 years ago (18-08-2017)