Home & Garden RONA

Hardware section is very disorganized and needs a complete clean up by someone who gives a crap. 10-32 nuts are sold individually at one end of the aisle, but if you want 10-32 screws they are only sold in multi packs on the opposite end. Why on earth would you stock one individually and not the other?nnThe screw packs were not organized in any way so finding the needed size took a very long time, and on top of that a lot of the packs of screws on the shelf had already been opened by other customers.nnThe self checkout also didn't work properly and I needed to get the cashier to check me out.

Went into store after being told they had 7 of the pegboard I wanted on hand, personnel at the pro desk Middle-aged man with beard, wasn’t very helpful. Had an Attitude, I felt like I was interrupting him from staring at his screen. Store was not busy at the time, and he appeared to be bored. He made little to no effort to locate what I was looking for, he Told me that it did show 7 on inventory of this product, but they generally use it for their displays and maybe that’s where it isnNot impressed with this level of service

I have spent over 15 minutes attempting to speak with someone in the flooring section to be put in hold. I spent another 4 minutes waiting to speak with a manager. Terrible, terrible service. I only need a 1000 sq feet of flooring! Business must be good to turn customers away.

Just because of sales person mistake I am suffering. Bought a water heater last month, added insulation too. Used flexiti card for the payment. After that cancelled installation and only picked water heater and arranged my own installation.nnWhen I received flexiti payment statement, installation amount was also included in the statement. Rona advised that this is flexiti mistake. On group call with rona and flexiti, rona staff was ready to fix the issue as soon. Waited 2 days but no solution. Visited rona and explained everything once again to the staff. Again my wait time started but no one from Rona contacted me.nnAfter 2 days, today called 3 times but just transferred my call to unknown department who put me on hold every time.nnI want to start my bill payments as soon but I am strucked between Rona and Flexiti. I don't know what they are doing only blaming each other.

Went in to get some wood and needed it cut. 15 minutes before they stop cutting and they quickly got the job done and helped me find the wood I was looking for. Carried my order to my car. Excellent Service. Thank you

Directions to Home & Garden RONA with public transportation

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