Holiday Inn Express Grande Prairie

Checked in just before 5am. Was told if we weren't out by 1pm the same day we would be billed for two nights. Was told they can't change anything because of there computer system. Managers apparently can't do anything about it at all cause it's all automated. Makes me wonder what the point of having a front desk staff?? Anyways paid a full night of 189$ for 7hrs stay in there hotel. I have worked in a hotel before and this is poor customer service in my opinion. Rooms were nice .With the exception that you can't shut the blinds all the way. Not good for guys working night shift and need to sleep during the day. And only 1 bottle of water in the double rooms. Money must be tight I guess.
7 years ago (08-02-2018)

Standard Holiday Inn Express hotel with the typical amenities. There is a buffet breakfast which includes the standard items of scrambled eggs, toast, pancakes, sausages, cold cereal. The staff are super friendly. The hotel is sandwiched between residential homes and an industrial commercial area. Rates are good and overall a pleasant experience.
7 years ago (14-03-2018)

Staff are great and they upgraded my room type for free. They serve your typical continental breakfast. My only real complaint is the parking situation is absolutely brutal, have been a few nights where there are literally no spots left so you are left to park on the grass, there are not really any other lots close by
7 years ago (25-01-2018)

Good hotel with nice staff. When I was checking in for the third time this last week the same guy on check in was on the phone getting this woman's luggage rerouted inside the airport. She'd come from Amsterdam for 3 days and was actually already at the airport and leaving in 2 hours. Carrier was trying to deliver luggage to hotel which means she would have missed her luggage again. Hope she was surprised that her luggage was waiting for her in Amsterdam. His comment was that he'd made someone's day. AGREED. That's what I would call the extra mile.
8 years ago (28-11-2017)

Very clean . Staff are friendly and Tuesdays they have a customer appreciation day with free drinks and pizza ! Beds are amazing !!!
7 years ago (13-03-2018)