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Hilton Garden Inn Ottawa Downtown

  1. Ottawa
  2. Ottawa Hotel

Reviews, get directions and information for Hilton Garden Inn Ottawa Downtown

Hilton Garden Inn Ottawa Downtown
Laid-back hotel featuring an indoor pool & a fitness room, plus a bar/restaurant & breakfast.
Address: 361 Queen St, Ottawa, ON K1R 0C7, Canada
Phone: (613) 234-6363
State: Ontario
County: Ottawa
City: Ottawa
Zip Code: K1R 0C7


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Reviews
Very disappointing front desk experience at Hilton Garden Inn Ottawa.nnOn December 13 around noon, I called the hotel to ask if early check-in at 3:00 PM was possible. The staff member I spoke with checked availability and confirmed that a room would be available.nnWhen we arrived at the hotel, we were told there were no rooms available and that we would need to wait until 4:00 PM, with no apology or explanation for the conflicting information. Then the front desk agent, Meti, mentioned that a connecting room was available if we wanted it. We declined and said we will wait.nnWhen we returned at 4:00 PM to check in, we were then given the exact same connecting room we had originally been told about. This made the one-hour wait completely unnecessary and showed a clear lack of organization and communication at the front desk. At this point, I did not want to say something, as I was dealing with a high fever and just wanted to rest.nnWhile the room itself was fine & comfortable, the customer service provided by Meti was disappointing. She was dismissive, unhelpful, and made the interaction uncomfortable rather than welcoming.nnThe hotel itself is decent, but the front desk experience significantly impacted our stay. I would not stay here again.
Overall 4.5 star. Bring your pillows they are not that comfy and the beds you can feel the spring's. I also found some hair in the shower on the first night.nnGreat staff very helpful and good customer service.nnWonderful location.
This review is specifically about our experience with Dyson. He was so kind and personable and made us feel very welcomed at check in! We came back down to the front desk a few hours after our check in and he remembered our names, which was a nice touch! He went the extra mile to make sure we had a great stay and we are so very grateful! We hope he gets the recognition and reward he deserves for his above and beyond service. Thank you Dyson!
Stayed one night and had the breakfast buffet. Rooms were exceptionally clean and quiet. Bed was little uncomfortable but decent enough.nnBreakfast was terrible. Everything was unseasoned, greasy and dried up. I was really disappointed.nnThey will give you a fee for everything. It is really frustrating.nnService was okay for the most part. The front desk staff was okay. The person manning the podium at the breakfast was not very nice. Seem annoyed. I was really upset with the waiter we had. I asked for the bill and he brought it to my husband and ignored me when it came to talking about making the payment. I felt it was sexist and felt disrespected.
It's certainly a 4-star hotel experience in a strategic location in Ottawa.nIts Features include an indoor pool, fitness center, free WiFi, and a restaurant. Their Tulip Restaurant and Bar serves breakfast, lunch, and dinner, with a menu featuring local cuisine. A 24-hour Pavilion Pantry sells snacks.nOffers a wide range of accessible amenities, including accessible guestrooms and bathrooms with grab bars.nThey have a Paid parking option.nGive it a try....
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Hilton Garden Inn Ottawa Downtown map

Directions to Hilton Garden Inn Ottawa Downtown with public transportation

Lyon O-Train East / Est 40 meters
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Lyon B 70 meters
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Lyon C 70 meters
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Bay / Queen 80 meters
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Station Lyon 90 meters
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