Great Wolf Lodge

This was our first visit to a Great Wolf Lodge, and we will definitely be back! The staff have fantastic customer service from the moment you walk in to walking the halls of the lodge. They all say hello throughout the stay! They go above and beyond in cleaning. I’ve never seen a hotel dust the walls, halls lights, and railing, but GWL did! Wow! Vacuum the hallways, yep! I saw this too! When we walked into to check in I expected what I saw through the windows of the water park. There’s another 2 sections of more water park beyond what you see! I’m not sure why individuals complain about pricing and having to pay for parking. You get so many free activities, basically 3 water parks with towels provided, and a nice room to wash up and rest your head! The lifeguards are vigilant and actively scanning as there’s a lot going on. Kudos to the training staff! The wolf pack at the evening entertainment was so engaging! My kids asked for Violet each night! She treated them kindly and greeted them each evening. I highly recommend this lodge for a fun gathering!!

We drove 6 1/2 hours from the middle of Indiana to come to the Great Wolf Lodge for the first time to celebrate my oldest daughter’s 7th birthday. Check-in was a smooth process and everyone was very helpful and friendly! Everything was serviced smoothly, staff was always attentive, and nothing felt like it was slacking or neglected.nnWe got the fireplace/whirlpool suite and it was so relaxing. We had plenty of room to sleep, move around, eat while enjoying the perks of our room with the 4 of us.nnThe water park was absolutely fantastic! Sorry, no pictures since the kids wanted to enjoy everything and we left our phones in the room But there were 3 different sections to enjoy and plenty of variety for different thrill seekers.nnWe didn’t pay for any of the extra packages because we travel a lot and know how to make our own fun. My oldest did do a Build-A-Bear and it was an experience she greatly enjoyed!nnThe surrounding area was peaceful during the day and got busier by nightfall but that’s expected. And the only time I felt crowded was in the front lobby, especially if one of the scheduled activities was taking place. Definitely plan to be through the lobby BEFORE the activities start because it happens right at the front doors so it’s hard to navigate through.nnOverall, 10/10 experience coming from a seasoned traveling family. We will probably return next year, if our daughters would like but I definitely recommend this location.

Of the many water parks, we’ve been to, Great Wolf Lodge in Wisconsin Dells was by far the most fun. The friendly and cheerful “pack members” were the key. They engaged our kids and got to know them at a personal level. The kids couldn’t wait to go to each next activity with their welcoming hosts.nnThe waterpark is also relatively quiet for an indoor waterpark due to the multi-room layout and no music trying to compete.

Hey! I read the reviews before I went up and they are so mixed I wanted to give it a chance. It was my husband, my two kids and me. We stayed in a two queen, one pull out bed room with a fireplace and patio. First of all, the beds are not queens they are fulls no big deal but come on don’t lie the pull out bed was the same size as our beds. But overall the room was decent, had a good amount of space and the patio was bigger. The patio was nice but it’s supposed to be a smoke free facility which I know they cannot control if someone smokes but everyone seemed to be smoking on their porches which sucked.nWhen we checked in the staff seemed unimpressed that people were coming and non-understanding of any questions we asked. She seemed irritated and when we did ask about the passes we got birthday bash, breakfast pass, and family fun and food we weren’t really given any information and if she did answer our questions it was not the same information given when I booked back in February or called on Friday. We paid the hold and parking at time of check in only giving authorization for one card to be charged, yet at 2am the following day they charged my other card on file a hold too for $200 also, when we went to ask about that we were given an indirect answer that still left us confused.nnThe staff in bear paw are unprofessional and were gossiping about everyone who came in Spanish. Most staff seemed very dismissive and not wanting to help.nnGoing to the gift shop was hit or miss, most employees didn’t want to help you and were rude.nnThe water park was pretty awesome, decently clean, life guard regulated and helpful.

We were very disappointed with our stay at Great Wolf Lodge Wisconsin Dells. Our room was located right by the entrance, and every single night we heard knocking sounds on the wall. It was impossible to sleep, especially for our child.nThe room itself was not clean — the towels were stained, the carpet was dirty, and the chairs were both uncomfortable to sit on and had stains on them, which was disgusting. The room door also had issues; it was very hard to open and close, and it felt unsafe and unsecured.nOn top of that, the pool was a huge disappointment. There was no security system at all — basically anyone from outside the hotel could come in and use it. For a place that advertises itself as a safe, family-friendly resort, this was very concerning.nWe have stayed at the Minneapolis Great Wolf location before and had a much better experience. Compared to that, the Wisconsin Dells location was a major disappointment.nFor the price we paid, this stay was completely unacceptable. We expected a clean, safe, and comfortable family experience, but instead it was stressful and very disappointing.