Gainway Bikes

I bought an Escape 2 Disk model from this store in June 2020. Since then I have ridden this bike for over 3000 KM across British Columbia. I did the annual service check-up last year, the service was great, and the staff was super friendly. I usually have ridden it mostly in steep hills and so I had to change the Freehub Body this year and they were super fast in checking the stock availability for the part. I'm so happy with the service at their store and the owner, Tyson, is very supportive.

I'm embarrassed to say I've never owned my own bike. You'll find me on foot, on a run, or a hike. I've moved to the island and it's my moment to shine. Living in Vic, I knew it was time. On Christmas morning an ornament hung from the tree. A piece of cardboard with a bike drawn on it....could it be? I was thrilled to find my bike at the Giant store on Yates. The fact they had stock, we knew it was fate. When we walked inside we were greeted by Frankie, a puppy, chillin'. Quickly the real help came with a man named Dylan. Long story short, the Liv Alight 2 in slate grey is all mine. You better believe that im cruising I'm looking fiiiine. Thank you for your help, I think I'm all set. But I may stop by to give Frankie some pets.

I recently purchased a bike from Giant. I was so impressed with the service I received. Being this was my first purchase of a mountain bike in many years they were able to get me into something adequate for my needs. I really appreciated their honesty and integrity. Would highly recommend this shop to anyone looking to purchase a mountain bike especially if new to the sport.

I have never had a better experience at a specialty sports shop in my entire life. I never felt judged with basically zero previous knowledge about the sport. I felt extremely comfortable asking my "beginner" questions. I got exactly what I had come in for and didn't feel like I was was oversold. It felt like a really customized experience and you can tell the people who work there truly have a passion in this sport. I had the pleasure of having Tyson help me out and it really was a wonderful experience. Looking forward to upgrading my bike here in the near future!

Great shop! I was in town for CX nationals from Winnipeg and had some derailleur issues, brought it in and they straightened out the hanger for me, no charge! Staff were very friendly, loved the layout of their store too!

Very happy with my service at this shop. Tyson was so helpful and got me into a bike that satisfied my needs. I would highly recommend this shop to anyone who are looking for a mountain bike.

Purchased a Giant FastRoad SL1on Mar.10 from Dylan while visiting in Victoria. Love the bike. Great service! Dylan was extremely knowledgeable, patient with questions, zero sales pressure, helped me to select and quickly install various accessories after a test ride. Even offered to box the bike for shipping on return flight home. Highly recommend.

Just had my bike in for a pivot service. I incidentally mentioned to Tyson that my rear brake has been plagued by noise and vibration for years ever since I got the bike. He went the extra mile and figured out the source of the problem where the average mechanic would have just put in new brake pads. Can't praise his effort and attention to detail highly enough.

I have been in and out of this store since opening day...Consistent great service, professionalism and very helpful insight on all manners of bicycle fit, operation and fitting. I just picked up a new Defy and they went over and above to help me get the right bicycle complete with all the goodies, fenders etc. Tyson and Dylan in particular are great guys and I can't say enough about their excellent service! Good work guys!

Tyson + Dylan have been super helpful since day 1 literally, I visited this store on the day it opened. Despite my stopping in only a few times a year, they're always willing to go above and beyond to help out with odds and ends, and unique requests, like when someone has double locked their bike to mine, that require them to go way beyond their job descriptions and canvas surrounding businesses. Highly recommend this place, and will definitely be back...maybe for another bike, though probably first for lights since I seem incapable of keeping reflectors on my pedals : Thanks guys!