Furniture Ville (Leather Sofa Centre)

Incredible collection and extremely friendly customer service. Lovely showroom..!!!!! Great place to shop if you're looking for high quality, contemporary, and class-apart products great prices. Quality is wonderful and love that I was able to buy Canadian made bedroom furniture in a good price. Super Impressed!! Very satisfied and happy with my experience at FurnitureVille.
7 years ago (25-04-2018)

I ordered a custom sectional couch from these guys after looking at the big box stores and a handful of small furniture shops. Furniture Ville has a ton of selection in their show room, which is ideal so you're not just ordering from a catalog like I found to be the case at the smaller stores I visited prior. The sales team here was honest, patient, and helpful, working with the challenging (...to say the least) specs and deadlines I had given them. I was hesitant to order a custom piece because of the lengthy timeline, as I would've been without a couch in my new place which isn't ideal. They were able to help expedite the timeline and they kept their word; it was delivered on time and according to plan. Overall, the couch is great quality and the customer service has exceeded expectations. I normally don't write reviews but these guys went above and beyond. Would recommend this store 100%.. especially if you are looking at big box stores, I found that for around the same price you can get something that is 25x the quality and custom made to order. The only bad part of the whole experience was getting freaked out by the creepy mannequins in the store!
7 years ago (23-10-2017)

we paid a huge amount of money for a few items because we wanted quality items. The items were over 3 weeks late with no call from the store to let us know. We had to call the store weekly to get any updates. When the items finally arrived at the store for delivery, we left work early to be at home in time and the truck was over 1.5 hours late with zero communication. So far very unimpressed.
7 years ago (10-10-2017)

We recently purchased a sectional sofa from here and it was a floor model. We were not told that it had been refurbished on one side to cover a stain until we received the product and noticed the coating on the leather was cracking. The salesman also promised that we would receive the sofa in a clean condition, however it was sent to us with a number of stains on it. The store did not do much to help us out - all they did was provide a basic leather cleaning product and said to clean it ourselves with an apology. Furthermore, they were unresponsive when we asked them to follow up on the warranty surrounding the refurbishment treatment. The salesman told us that it was a floor model and purchased as-is and that we already received a good price on it, so there was nothing they would do. We were disappointed overall. On a positive note, the sales staff is friendly and pleasant to deal with but they wont do much for you once you have purchased the product.
9 years ago (02-09-2016)

This was the first store where the sales person was friendly, educated us with all the options this store can customize, and he was not pushy at all. Quality at a fair price.
8 years ago (27-01-2017)