Fitness Connection

I had been a member at Fitness Connection RH for over 3 years and was generally satisfied with the gym itself — it’s clean and not overly crowded, which I appreciated. Unfortunately, my experience took a turn due to a frustrating situation with their management.nnI attended some classes that weren’t included in my regular membership, but since the app still allowed me to book them, I assumed I could use up a few sessions I had previously paid for.nInstead of a fair resolution, the management tried to charge me excessive fees — far beyond what I reasonably owed. Despite multiple conversations, they kept pushing additional charges that I couldn’t even get a clear explanation for.nnIn the end, I chose to cancel my membership and agreed to forfeit my final month just so they could apply that toward the balance. Even then, they continued to demand more money with no proper breakdown.nnI’ve never had this kind of issue with any gym before. It’s clear that customer satisfaction is not a priority — only profit. The new management team is unhelpful, dismissive, and unwilling to resolve issues fairly.nn*Warning*: be very cautious. You may still be charged even if you request a freeze on your membership. Disappointing experience from what used to be a decent gym.

This was one of the most unprofessional experiences I’ve encountered at any establishment. While attending with a family member, we witnessed a manager openly belittling and reprimanding a staff member in front of clients. The interaction was so uncomfortable and inappropriate that we chose to leave and miss our class. It’s deeply concerning that any organization would allow staff to be treated this way publicly. It raises serious questions about how employees are treated behind the scenes. This kind of behavior not only creates a toxic work environment but also reflects poorly on the business as a whole.nnGym cleanliness 7/10nAtmosphere 1/10nStaff 5/10 outside of this incident

Amazing gym and friendly staff. I’ve been going to this gym for a while now I was referred by my buddy who is a member here and I can confidently say it’s one of the best gyms! The facilities are always clean and the atmosphere is super motivating. A special shoutout to Iesna one of the friendliest and most helpful staff. She always greets everyone with a smile she keeps me motivated to come back. Also Seraj is the homie got me a good deal.

HinAs i didn’t receive any response to my previous letter since last week,,,,,,left by Michael at the front desk. I did informed your manager yesterday to terminate my membership immediatelynAnd refund my money before I go to the next step.BBBnnam so glad I came across this topic! I've been going to the gym for decades and absolutely for sure the expectations of gym goers regarding this topic has changed!nnFirst off, if someone leaves equipment sweaty or greasy, !???? then absolutely positively for sure they should clean it up before the next person has to use it. That being said, couple of time to your stuff,nSince you’re not providing any paper towels inside the workout room, ,,since your limited towels one for each member,!!!nSince you have no paper towels around the workout room,,nSince loo area washrooms always dirty and smells bad ,,,,,,,,,,,nnSince new management asked me to remove my old testimony from googlennSo many times I've sat on equipment and my skin touches those nasty chemicals, which can definitely aggravate your skin and even your sinuses. Also, as mentioned above, if you're going to wipe it, you better wipe it the correct way so that actually does something other than spread the sweat or oil or germs around.nnOne towel are you ducking joking with people health???nnI just tip your cleaning staff 5 $ for each entrynJust checked out how many times I entered in 5$ each time above my membership.nnHow the heck you want to explain yourself as a certified gym corporate in Canada that one small towel notnspreading bacteria and germs, after one use in one another machine!!!????Right. So this whole wiping thing is fairly stupid and wasteful, really, unless you are just drying it off from your SWEAT AND OIL for the nextnWith more pepper towelnThat you couldn’t provide since last managementnnI’m a certified live blood cell specialist , who did research over a 600 hrs last year in the live blood cell laboratory,just on human blood and anatomynTrust me one small towel that you providing people of richmondhill,just spreading bacteria and germ to the next person.nnNeed my return immediately.nnyou still didn’t solve your problem from last year that you weren’t able to provide me wifi for 3 months but I got charged for it. I did respond to your lady manager removed my pervious email to google reviews.nNeed more educated people in our community

Unfortunately, my experience with this gym was not very pleasant. Despite clearly informing them that I would be out of the country for a while—and even requesting a hold on my membership—they continued to withdraw monthly payments from my account without permission for eight months. I was only able to recover four months' worth of charges through my financial institution, while the rest was never refunded by the gym.nnEven after this issue, I was still willing to continue my workouts at Feetnees and suggested that they compensate me with around four months of gym credit instead. However, after being passed around multiple times between the finance department, management, and head office, my request was not accepted and I eventually had to cancel my membership.nnMy advice to anyone thinking of joining this gym is: be very careful with your payments. If possible, pay month-to-month and avoid giving them your credit card information.