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Hertz Rent A Car

  1. North Vancouver
  2. North Vancouver Car Rental

Reviews, get directions and information for Hertz Rent A Car

"Welcome to Hertz Car Rental - Burnaby - Burnaby North HLE located at 1595 Boundary Rd, Vancouver, BC, V5K5C4 , Canada. Select this location to begin your car rental experience, or choose from thousands of other locations,each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more."
Address: 725A 14th Street West , North Vancouver V7M 3E8, BC, CA
Phone: (604) 903-4901
State: BC
City: North Vancouver
Zip Code: V7M 3E8


Opening Hours

Monday: 07:30-18:00
Tuesday: 07:30-18:00
Wednesday: 07:30-18:00
Thursday: 07:30-18:00
Friday: 07:30-18:00
Saturday: 09:00-12:00

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related searches: hertz car rental, hertz cars, enterprise car rental, budget car rental, avis car rental, national car rental, hertz canada, discount car rental
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Reviews
What a terrible experience. They placed a hold on my credit card and never released the amount. Then they debited my card with another amount. As a result my car rental is three times more than what was quoted. In addition they added all sorts of charges that I had not agreed to I cannot get a real person to help me with lifting the hold and none of the customer service numbers have people answering. It is all recorded messages that are very unhelpful. I will never rent a car from hertz again. They have spoiled a great vacation in Canada
They are the worst car rental company ever. They have old and high mileage cars and they don’t give you right car what you supposed to get from ICBC claim. You have to be careful what type of car you are getting and checking very well because they give you the car has tires issues or scratches and blaming to you did it. All they care about making money. They don’t care about their customers especially the person named Tom, his service is just making money if you have issue he doesn’t care to help you at all. When you contact him Tom only thing he says, he is with other customer and can’t talk. After that he never calls back. That’s too sad to No1 Collision is doing business with this location. It is effecting their service as well. Never ever rent a car from this location. Also be careful what they are charging from your credit card it will never return back you.
If You are from Europe never rent a car in Heartz. The company has an old payment system/terminal that only allows you to enter your card by swiping and then signing. Heart does not support visa and master card 3d secure or even 2d secure. With the same cards, I paid everywhere in Vancouver without a problem, in stores and also online by entering only the card details. Unfortunately, the Heartz staff did not know how to process the payment in any other way than swiping. This made it impossible for me to rent a car that i have reserved 3 months ealier. Due to the fact that other companies were already sold out, I was forced to travel 15 hours by bus to Calgary with two small children, I did not visit the planned Jasper. The staff showed a complete lack of empathy. I should note that using the same card I rented a car at Alamo in Toronto and Avis in Calgary without any problems.
Excellent experience! We got a problem with our rental car insurance and everybody here was really helpful and friendly helping us out. Top customer service, would totally book here again!
We had a reservation at this Hertz location a few weeks ago that was not honored, and the way that this location chose to handle was the issue was inexplicable. First of all, because of the current car rental shortage, we called to confirm our reservation 2 days before arrival specifically to ensure that there will be a car for us. When we landed at the airport, we called again, and this was when we found out that our reservation was given away. An agent called us, while we were on the plane, and said that it was because they "couldn't reach us." Where do you think people come from to rent cars? Isn't it presumable that picking up a rental car would be immediately preceded by a plane ride? Giving away the reservation notwithstanding, we were also fed with lies. We were told that there were no available cars to us anywhere in the Vancouver vicinity. The customer service agent made it sound like that there are zero cars at any Hertz location. In fact, she said the only solution would be to call around every Hertz location to see if another customer returned a car. I am not sure why this was not escalated to a manager, because the service agent started crying, and had no authority to make any decisions. When we hung up, we went to the car rental area of the Vancouver airport to check out our options, and the Hertz counter had cars....at a higher price. So, either Hertz's own system is completely incapable of showing its own inventory, or the Burnaby's location's agent was not given the authority to provide us with a car AT OUR ORIGINAL PRICE. Instead, we were made to feel like we were trapped and unable to move on to the next leg of our journey. What kind of problem solving skill is this? If you give away our reservation, you should provide us with an available car at the original reserved price. Even if you are unable to do that, you need to tell us that actual cars are available, and let your customers make the decision on whether we are willing to pay a higher price. Instead, you put us through an ordeal and panic that we are now unable to get to our final destination. Finally, having our reservation and having a car to honor that reservation is not the same thing. The reason we called to confirm was to confirm that A CAR is available, not that our reservation is showing up in the system. We know you have our reservation. That is in a computer .But clearly a car is not actually attached to that reservation, making the whole system completely pointless.
I had a great experience with Hertz. Awesome customer service. Tom is the bomb!
Called the phone number on google map. Spoke to get a rental car with better deal and options.
Had the best experience. Car given to me was super clean and in very good condition.
Unknown charge from the agent on the day the agent said there is no charge. Based on what other people says, it may seems the guy maybe charged for fuel which we filled full more than what was original 7/8 . Clearly discussed if there is no charge and confirmed and all deposit will be back too deposit was back. I do not like this type of experience. I do use rental cars before covid quite often during my biz trip but almost no time happen this and always every agent asks about gas, which this location does not ask at all. It is basically having customers credit card as a ransom to charge over here and there without informing customer. I will bring this up all the way and everywhere I can. Customers are also busy and no time to deal with this type of issues!! ——- Update: After over a month, the money is returned but if you dare to go here, be prepared. Not because the guy at the location requested for the return if the guy did, HQ said there is no such request but contacted Hertz directly to get the money back with all explanations and send a copy of receipt with the mileage information. This could be something to do because of Hertz is going through the major financial difficulties but still, that is the reason that Hertz must be more careful during such time period to maintain its customers. If you read this message, please briefly read through other reviews except the one blowing his own horn by setting score 5 from own employee and the Hertz appreciating...
Super rude staff. Had to phone repeatedly and speak to management so I could just get my invoice to be reimbursed by insurance. Try anywhere else!! The worst!!
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