Dollar Car Rental

I rented a small car they gave me a SUV from Hertz, very happy. I guess Dollar, Hertz, Thrifty are same company now. Return car is bit hard. The signs for car return are complicate. I have to wait in line for Hertz guy come to check car one by one. Generally it is ok. It took a bout 30 min for renting and 20 min for returning.

Very happy with the service. The cars are not expensive and the process is very smooth. Wish it was open 24 hrs. We had reached at 4am. But the lady was kind enough to open at 6.45 am. The return process is smooth.

My partner and I enjoyed a free upgrade to a Dodge Charger thanks to Navdeep who was eager to make our first trip to Alberta a memorable one. Thank you for your kindness and thoughtfulness in ensuring we were well equipped and informed for our trip to the Rockies.

We flew into Calgary relatively late on a Thursday night and Elias was there to help us upgrade from our economy car to a Tesla with AWD, since we would be driving up to Banff in late November… potentially hazardous and icy roads. He was so pleasant and patient in helping us, no fuss, no muss, the perfect managerial accompaniment to our needs. He walked us through how to open and drive a Tesla for the first time, and I’m happy to say we made it to Banff : We would definitely rent from Dollar again, great prices and superior service all around.

Terrible and rude service. -A 45 min wait to check in for my reservation why reserve then? - I'm told to go do the walkaround by myself though the drop off employee Nav told me I should have had someone with me - Sent to pick up the car and can't find it. The employees outside also have trouble locating it and don't seem know where cars are. 30 minutes more are wasted. - Get to the car and the tank is not close to full. I go back into the booth and meet a young man who tells me not to worry. Return full and they will take care of me when I return it. Says he will be working that next week at my return. - I get back and have to deal with rude employee Nav, the young lady working that desk. She continually blames ME for the issue because I didn't get the name of the first employee. Says I should have done a walk around with the desk team, and told them about the tank, and thus also my fault despite doing what I was told by the first Dollar employees. She calls a manager and says the manager also feels this is my fault for not having the name of the employee. How is Dollar not checking the gas level my fault?? Nav essentially suggests I'm a liar because I can't tell her the name of the employee who gave me the information. I note they/she don't have a name tag and she's reluctant to tell me her name when I ask. It takes another half hour to get her to give me a very small credit back for not having the full tank. For the few bucks I saved it wasn't worth the hassle, wasted time, or treatment by the staff.

Terrible! The employee mislead my friend and I but charging almost 400$ in extra fees we were not told about on top of the additional 300$ car rental fee previously charged. Called the manager and even he said the employee should not have mislead us and should have explained better the price break down and secret charges afterwards. No refund and now my friends and I are charged 700$ for a three days van rental. Pathetic and will never recommend or deal with this company again!

Rizwan was super helpful. Even though our flight was delayed and our car was not available at that point, he went out of the way to get us a car and even an upgrade. Will definitely book again!

Poor customer service and faulty vehicle. Vehicle I was supplied did not have working rear running lights. Other drivers on Transcanada 1 highway alerted me to this as it became dark. I was Advised by customer services to have them repaired and I would be refunded upon return of the vehicle. I lost 1 day rental whilst vehicle was repaired. Upon return of the vehicle, staff were suspicious. The manager I spoke to questioned why I had waited so long to have the vehicle repaired. I informed her that she had read the date on the invoice incorrectly which she initially argued, before realising I was correct. I was supplied with a case number by customer services which along with my repair invoice eventually convinced the staff I was telling the truth. I Was told I could not be refunded for my lost days rental. They Refunded the hold on my credit card, but 2 days later I noticed a $253 charge on my credit card. Very Difficult to contact customer services to dispute. Would not recommend.

Quick and easy pick up today. Great upgrade provided for a small rate increase daily, nothing like driving a Volvo to Banff!

I reserved a car and when I arrived they rudely told me there were no cars and it was up to me to call to get my money back. I watched them do the same thing to several others while Budget was solving the problem for me at the adjacent counter.