Decorium Furniture

we purchased couple items from Decorium as this is the furniture store my mom has been shopping for quite some time. Last year we bought a dresser and a side table for our bedroom and in 3 months the drawer's automatic closing system started falling apart. We got a service done but in couple weeks it broke again. However, Decorium was willing to replace the dresser and they did which took over 2 months. We recently purchased a dining set from there and was delivered to us couple days ago. The delivery people left all the boxes out at the front porch. Being close to my due date, I am not in the condition to be able to move the boxes, and the delivery people just said we should've paid for the removal services when we purchased these items. We were never told by the sale's person there was such a thing. Decorium is always very proactive and helpful just when you are making the purchase, and after it's sold, they don't really care . Expansive pieces but quality of the service is very poor. Disappointing .
7 years ago (15-12-2017)

Little warning: We bought dining table set for $4000, second piece half price. Great deal. Dining set came, beautiful, second piece never arrived. After 3 months of waiting they offered other set. Long hassle to get back the money for what they did not delivered and several times lied about. (story went like: in the process of making, waiting for material, etc.) I call it "virtual reality discount" 1 year 3 months later the Canadian super tough dining table started to curve up on all corners, like a Chinese boat, material defect. Looked in the impressive package we received at shopping. Without warranty the store exchanged it. That improves my estimation to 2 stars **, but can't change it anymore
7 years ago (26-09-2017)

That was one of the best service I received when picking up my table. Customer service was incredible, they were very patient with us and we were quite picky with our selection going back and forth between stores to find the right piece. Even in the end when we tried to find matching chairs and did not end up going with any of their selection, they still tried to help us until the very end. The guys at pick-up were whom we were most impressed with. They were amazingly accommodating and helped us to check every spec on the merchandise.
7 years ago (16-09-2017)

Not worth the aggravation. Very poor customer service. Looks like good quality furniture from what I can tell, but haven't owned it long enough to give a valid opinion. Our problem was with backordered pieces and dealing with them to get it sorted out.
7 years ago (04-10-2017)

Great deals on designer furniture. Lots of free parking. Wheelchair accessible. TorontoLocalGuide review
7 years ago (28-10-2017)