D.A. Townley

Horrible company. Garbage customer service, rude employees, abysmal processing times, and a complete lack of communication between you, my employer and myself. Absolute joke of a company, and I am honestly embarrassed that part of my union dues go to you con artists. A first year computer science student could build a batter website/app than you guys have! Embarassing. I urge you to take a deep look into the structure, because it is clearly not client oriented. Don't you guys have a slogan that goes something like "small enough to know you, big enough to serve you?" What a complete joke that is. You are incapable of serving me whatsoever, and it is nearly impossible to get a real response from someone at your office. When I do finally talk to one of your employees, the issue always seems to be "out of their hands." I really think a slogan change is in order, as it is very clear that your company is not, in any sense, big enough to serve anyone.

I have never had anything but positive interactions with agents at D.A. I see other review here complaining of no direct billing, we use direct billing all the time for dental, physio, chiro and prescriptions. Anything not covered by the direct billing is submitted via the app and we get it back within days. We recently had an issue with the app and I called, the problem was fixed immediately!

This is literally the worst insurance company I've encountered. Rude sarcastic staff. No direct billing. Their portal does NOT work half the time. I've asked my husband to purchase a good insurance next year on our own. Even if we pay for it I'm at the point of not ever wanting to use it.

Had some investments with this company and there was a small hiccup on questions I had. The representatives I dealt with corrected the mistake right away and were professional throughout the process.

Always answering the phone calls. Good stuff , so helpful!! I am glad I have benefits with them .

Stuck in the stone age. Terrible to deal with. Everything is done through snail mail. I get notices that are two weeks over due because they are so slow. Never get an email about any important notices. Instead the mail out notices that a form was submitted incorrectly, or that my employer has not submitted hours and my benefit's are denied. The worst I have ever dealt with. When I ask why they cannot contact me through email or a phone call even, the response is "this method is more efficient". I ask how that is possible and they give me the same answer. Time to get with the times.

IF I COULD GIVE LESS THAN ONE STAR I WOULD- Company is Horrible. First off, they lost my administration papers and didn't bother to notify me. At this time I already had 6 claims sent in totalling around $550. After 3 weeks and no payment and them telling my employer they lost my administration papers I contacted them and asked them to figure it out and scanned them new administration papers. I explained I had 6 active claims and had sent in and signed up for direct deposit back in January. I asked if theyd like me to resend my claims, they said no, they had it handled and were paying my claims that day and had all my claims infront of them. I got a cheque a couple days later which would have been wonderful...BUT they had only sent me payment for 2 out of 6 of my claims! $195 out of the $550 owed. I also noticed that they sent a cheque when I had already sent in my direct deposit information AND mentioned this on the email and restated that I had SIX claims not TWO. I called someone yesterday and they said they don't have my direct deposit information. I made her go back into the email and check and sure as heck my email from JANUARY 9TH when I sent in my direct deposit was there its now February 27 at this point and I also had a confirmation email I had that confirmed they recieved my direct deposit info and it was being sent to administration to be processed. Then she pulled up my other 4 claims that had not been processed ranging from Jan 8, 2019 all the way to February 24, 2019. Now theyre saying it takes 24 hrs to set up direct deposit and another 24 hours to process my claim. Then 3 to 5 business days for it to go into my bank. Hugely inconvenient.... I got injured at work and have been off having to deal with paying for medical expenses out of pocket Almost $600 out of pocket. Beyond dissapointed. Not looking forward to dealing with this company in the furture. I've notified my union about the terrible process I've had to go through MY FIRST TIME DEALING WITH THEM BY THE WAY. Hope we change our provider. Also, to top it off when I inquired yesterday about a time line for payment AFTER WAITING ALMOST A MONTH TO BE PAID BACK.... I got sass. Dispicable. Not happy.

I have experience with four insurance companies and DAT is the slowest among them. It takes a couple of weeks to process and get a cheque. Since it should be paper or email filed and someone works manually, there are lots of mistakes. Someone screwed up my name with my spouse's name, and I am still waiting for them to correct it. It was originally filed 5 months ago and I followed up with them a couple of times already. I would not recommend DAT to any employer if you really care your employee's time.

I submitted a dental claim through a previous employer December 2019. It finally went through end of November 2020? There's no way to contact this company to find out the progress of your claim either. If I could rate lower than 1 star I would. Ridiculously slow.