Crowne Plaza White Plains-Downtown

Customer service is this hotel's strong point! From the moment you walk in the door until the moment you leave they want to make sure you are comfortable and have every detail of your stay attended to! There are always staff available to help you, and should an issue arise they see to it IMMEDIATELY! I travel a LOT for work and I have to stress how impressed I was with all the staff from the valets to the restaurant manager! I will definitely stay here and recommend this facility to colleagues in the future!
8 years ago (12-11-2017)

Complete disappointment. We have had family come visit and stayed here having a wonderful experience. After moving out of state, we returned and stayed for 6 nights. The service from staff was fine. The condition of the room for the price was disappointing. Fortunately, family members stayed on the side with a nicer view facing Bloomingdale road.
8 years ago (18-11-2017)

The room was fine, king bed. View of a large construction(dirt pit) site was interesting . Large tv, many lighting options. Easy temp controls. Nice pillows, mattress was so so. Bedding was okay. Location was nice, service was okay. Prices were high for food at dinner, food was overly salted and not hugely flavorful.
8 years ago (30-10-2017)

I attended a professional conference at the Crowne Plaza. Signs were clearly posted and breakfast was well done. Bathroom facilities were clean and convieniently located. Conference room and chairs were not very clean, but otherwise a good experience. Located walking distance to shopping, restaurants and highway. Parking was in a garage on the property.
8 years ago (22-10-2017)

Have stayed here many times for work and have been pleasantly surprised every time. It is in a great location in White Plains, close to many restaurants and the freeways. The staff is always very friendly and helpful. I have stayed in rooms on many floors, but my last stay was on the Club Level, and it was great! The room had been recently renovated and the bathroom was fantastic, especially the shower! The breakfast in the restaurant can be a bit repetitive, but overall this is a great business hotel in White Plains.
8 years ago (14-06-2017)