Cowichan Valley Autos

I really tried to do my proper diligence when I purchased my truck from Cowichan Valley Autos. They were friendly as ever and accommodated our request to have the vehicle inspected by the local dodge dealership. The results were good. One light burned out and leak in the transmission fluid. I told Cowichan Valley Autos that I wanted those items fixed first and they agreed to do it. Upon completion of the repairs I purchased the vehicle. When I got it home I noticed it was leaking transmission fluid on my driveway. I did some investigation and discovered that the leak was coming from the transmission cooler itself and sent pictures to Cowichan Valley Autos as proof the repair was not done (they had mis-diagnosed the source of the leak). Their response was that they had already put alot of money into the truck and would not be spending any more. This was in essence saying the deal is done, your on your own. All that trust that was built during the purchase was suddenly shattered. This was a $250 repair that I was able to do myself in a few hours. Was burning my trust really worth that $250 Cowichan Valley Autos? I have since discovered that the truck had a wiring harness issue that was shorting the ECM - eventually cooking it, and taking an injector with it. After just 2 years I have already paid more than half the value of the truck in repairs to get this fixed. Did Cowichan Valley Autos know about this issue before they sold it? I cant prove that they did, but I suspect they knew it had a mysterious intermittent issue that they could not diagnose. Never again Cowichan Valley Autos. When you don't stand by your word just to save a buck, the word will get out. I cant tell anyone in good conscience to trust you. In fact, I would advise them to absolutely not trust you and to spend some serious dollars to do a deep diagnosis via a third party before ever considering one of your vehicles.
9 years ago (01-06-2017)

Greg and Jeff were sincere and truly love what they do. Thanks guys!
9 years ago (18-07-2017)

No pressure sales but with great pre and post sales service. Will buy here again.
9 years ago (03-08-2017)

Went to see about a test drive on a car, I think the salesman's name was Jeff,acted like i was annoyance. When I told him I was interested in the Chevy Volt, he gave me a card and that was it. Drove there , cost of time and gas to get blown off. I am buying, just never there.
9 years ago (02-03-2017)

WAY !! Overpriced and sales guy was curt with me shop around glad I did would not recommend this place...next to the old Sears Stay away
9 years ago (03-06-2017)