Club16 Trevor Linden Fitness

I am truly sorry and deeply disappointed with the management of this gym. I have never been so upset in my life, and I will never forget how they deceived me. My English is not very good, and I told them that I didn’t understand how their system works. But with their professional sweet-talking, they convinced me to sign up.nnLess than ten days later, I wanted to cancel my membership because my doctor advised me not to train, but they told me it wasn’t possible. I continued anyway. When I signed up, they told me I could train with a personal trainer for a whole year. However, after just three months, they suddenly claimed that my training period had ended. I repeatedly asked them if my membership included a trainer for a full year, and they assured me it did. But later, the same staff denied ever saying that.nnI want to warn others to be extremely careful when signing up. If you decide to join, make sure you fully understand the terms. I have spoken to several people who had similar experiences—they also said the gym does not provide clear guidance and only cares about getting people to sign up so they can earn their commission.nnI absolutely hate this gym.

nI had an amazing workout experience at Club 16 in North Vancouver yesterday! The gym is clean, spacious, and well-equipped with everything you need for a great session. What truly stood out to me, though, was the staff. They are absolutely incredible—friendly, professional, and always willing to help. They made me feel welcome from the moment I walked in.nnWhether you’re a beginner or a seasoned gym-goer, this is definitely a place where you’ll feel comfortable and motivated. Highly recommend checking it out if you’re looking for a top-notch gym in the area!

I can’t say enough about the amazing service at club 16! The reception team truly sets the tone for a fantastic experience every time I walk in. They’re always welcoming, friendly, and ready to assist with a smile. Whether it’s helping me book classes, answering questions, or just greeting me by name, they go above and beyond to make me feel valued as a member.nSpecial thanks to Melika for her positive energy! It’s clear the staff takes pride in creating a welcoming environment. Highly recommend this gym not only for the facilities but for the outstanding customer service.nKeep up the great work!

I had an incredible experience at this gym! Anna provided exceptional service, explaining all the details and showing me around the facilities with great patience and professionalism. She made sure I understood everything about the activities and services available, which helped me feel welcome and confident about joining.

I had the worst experience at this gym, and I regret ever signing up. I initially purchased personal training sessions, but my trainer left before completing them. Before leaving, they insisted I had only four sessions remaining, while the manager, Peter, claimed I had nine. Despite my concerns, no resolution was offered, and my sessions were left in limbo. They assigned me a new trainer, but their sessions lacked energy. After six sessions, this trainer also left, leaving me with three unused sessions again. I emailed Peter for help, but he provided no assistance. When my annual renewal approached, I attempted to cancel my membership multiple times via email, but no one responded. On February 10th, I sent yet another cancellation request this month, yet they not only refused to acknowledge their mistakes but also tried to charge me a cancellation fee. To make matters worse, they are still deducting my weekly membership fees.nnWho is accountable for all these issues? This gym has the worst management and customer service. Unfortunately, I initially recommended this place to others before realizing how unprofessional they are. I sincerely apologize to anyone I referred. Stay away from this place!