Club16 Trevor Linden Fitness

I have had the worst run around of people telling me something different. All I wanted to do was close my account for a little while as I’ve been with them for years and I just needed a break. They gave me a customer service email to cancel it and then they say they will after one more month of payments. My card was cancelled due to fraud so they keep charging me and then when it declines they charge me overage charges. I called a few times and they tell me something different every time. Last week I CONFIRMED with the girl that if I come in to pay TODAY that there are notes and they will 100 percent wage the fees. Unbelievable that I call today to make a payment and the rudest girl on the phone with a European accent named Anna apparently was giving me the worst attitude and saying that she makes the decision and I haveto pay it all. I have referred so many people to this gym. I can’t believe how I get treated and this is on going with this girl. I have had the same attitude fork her before and did my best to not let it ruin my time there but it’s too far gone after todays behaviournnI am absolutely appalled at this runaround over a freeze I wanted but now I will never go back and I’ll make sure to spread the word. I am absolutely pissed at this point.

I've had a few sessions with Peter for personal training and the changes have been more incredible than I was hoping for! I've been dealing with a few chronic issues in my shoulder and knees and Peter worked with me to address the problems from the root. Over the past month or two, I have felt relief in my shoulder and the knee pain has dropped significantly! He is an incredible trainer, so knowledgeable and beyond gracious with his time and willingness to help anyone he trains! I honestly thought some of these issues were for life but not only has he helped turn it around but I've seen my strength, form and physique change big time! I'm so grateful for all of his help and would recommend him to anyone wanting to deal with issues, especially sports injuries like mine!nThank you again Peter!!!!!

Charged insanely high late fees for a missed payment due to getting a new credit credit card, make you jump through hoops to cancel your membership. I’m sick of these predatory business practises by gyms. They get you in the door with the low monthly fees but then charge huge fees anytime they can get away with it.nnThe gym itself is ok, way more cardio machines than what are needed and not enough free weights, but overall decent.

Despite a number of issues I have with this gym, I do love attending and I do so 5-6 days per week usually at the crack of dawn because attendance is super low - lots of space and no wait for any machines or equipment. The members are also super friendly so makes for pleasant waves and smiles even in the early morning. The only reason why I cannot give this gym a 5-star review is because it seriously lacks in cleanliness and equipment maintenance. I can’t even guess at how often the floors are swept let alone washed thoroughly yes the stairwells, change rooms and main gym floors on all three levels - machines are supposed to be wiped down by the users but most are caked in salty dried sweat and piles of dust. It’s just dirty and disgusting. They should also supply floor mops for those guests who sweat profusely all over the floor as it not only poses a slipping hazard but dries in a sloppy salty mess. As for the equipment, while I have reported numerous issues cracked/ripped bench covers some get repaired others outstanding since the spring and some machines have been out of service for months. The front staff are lovely and I appreciate them every day. They’ve had to withstand a lot during Covid19 and I applaud them. They are friendly, kind and welcoming. However, there is zero leadership presence and there’s no way to directly email the manager you have to email the main email address and the staff have to print it for the manager for when she comes in - so dumb. I have been a member now for 1 year and do plan to stay but there needs to be improvement before I could whole-heartedly recommend this to others. I am holding faith and I hopenManagement take this review seriously.nnIn comparison - Club16 North Shore 3-Stars to Brentwood and Langley 5-Stars.

I registered yesterday around 1:40 with Amir, I asked him about detail of the price and he told me just for annual fee and first bi-weekly and key chain and membership fee. And then I checked my receipt in my email, He charged me for life and He lied to me that there was membership fee!!!!! I’m not happy with kind of behaviour. Your staff must be retrained and aware about details and also be honest with their clients. And life is an option and not mandatory, he falsely sold it to me!