Cineplex Odeon South Keys Cinemas

Older theatre for surenample parking especially as all the store beside it are empty nownUnfortunately there was no reclining seats in the theater I was in but still comfortable.nThe theaters are smaller than most ones I've attendednservices were very good but the guy taking tickets should speak a bit louder when directing which theatre number movie is playing in.n,customer service was super nice, understanding and helpful.nI find that the kindness of the staff really keeps ratings higher.nNot my favorite location but I ws satisfied.nThanks for s good movie nightnnIf you lappreciate my reviews, videos or photos dont be shy, show me the live with your thumbs up.

Worst seats! Aud 7 smelled like a dirty washroom! Very bad and rude customer service at Outback. We ordered 4 fried chicken sandwiches before the movie, one of them had raw chicken! Unfortunately, my daughter had already eaten from it. When I went to flag it, the lady immediately denied that it was raw even before looking at it. She took it and threw it in the garbage very rudely. She then made a new one then realized she should apologize and gave me a refund when I mentioned that this is a serious food safety issue. Worst movie theatre experience!!

Went to the South Keys Cineplex theater to watch The Black Phone 2 with a friend, as it was the closest theater to me and was most convenient. I was looking forward to watching this movie for months, but our experience quickly turned sour. There was a massive amount of free seats and it was a 7 PM showing so I assumed it was going to be a quiet, fun, entertaining watch with my friend. However, about 15 minutes into the movie, two kids around 11 years old who shouldn’t have been allowed to watch the movie to begin with, were starting to become disruptive. They most likely snuck in because of the new ticket system, where Cineplex is no longer selling tickets at the counter and regulating who enters what movie, but is instead forcing customers to buy their tickets at the kiosks.nnThe two kids were initially seated to the far right of the theater, and kept turning on their phones. Someone had asked for them to turn off their phone twice, and the kids replied extremely rudely, saying “What’re you going to do about it?”. They then moved to sit directly behind me and my friend, and proceeded to make noise in an attempt to be disruptive. I asked them to be quiet, and turned back to the movie. They then proceeded to play music on their phones, and I turned around and told them to turn their phones off. I heard one of the kids tell the other to turn it down, and I responded “Don’t turn it down, turn it off!”. They of course did not listen, and so I left the screening room in search of an employee to complain and possibly have them removed. There wasn’t a single employee to be found anywhere, I knocked on a few staff doors and called out but the place was totally empty.nnThe rest of the movie was completely wasted because the kids wouldn’t be quiet. After we left the screening room, my friend and I spent a good ten minutes walking around trying to find an employee, as the entire theater seemingly completely empty. We finally came across a manager and explained our situation. She said they couldn’t give us a refund as they were closing, but that they could give us both free passes to another movie. I asked if I could get a refund the next day, and she said it may be too late and they would just offer a free pass the next day. As we were waiting for the pass, other movie-goers walked up to us waiting to put in the same complaint.nnThis is nothing against the manager, as she tried being as accommodating as possible and seemed to be having screen projection issues she was busy with. There’s been a growing issue with disruptive people at the movies. It’s frustrating enough with Cineplex changing their systems and making it exponentially easier for kids to sneak into movies they shouldn’t be watching, but to also not be able to find any employees that can ask them to leave is unacceptable. I’ve never had such a terrible experience at the movies like this before. Next time I’m just going to make the journey over to the Landsdowne or Scotiabank theater…

I visited the theatre on Monday night, 17 November at around 8:20 pm. I arrived late and my cast pass was already expired. A girl from the cast team noticed that my movie had already started. She quickly ran to call the manager for me. The lady manager came and helped me right away. She gave me a new cast pass so I could still watch my movie.nnBoth of them were very polite and very kind. They helped me even when the situation was my mistake. I am really sorry that I forgot their names but I truly appreciate their support. They made my night much better. Thank you so much.

I can't take pictures of content ofc. So just took a picture of the place. I had a tremendously fabulous experience with the staff. And Collins.nnI know the theatee has some small screening rooms. But the homey feel, the staff, the classic movie theatre experience from the good times is fun here.nnOfc if u want imax and fancy screen rooms check bigger theatre'snnBut for that homey family passionate niche kind of vibe come herennGlad we came. Check it outnnAnd ty Collins for ur passion and care of this theatre's. Appreciate your energy and passion

Directions to Cineplex Odeon South Keys Cinemas with public transportation

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