Chapters

Pretty good location, clean and quiet. One of the managers, Sue, could work on her customer service skills and knowledge about the return policy. I feel as if she tried to belittle me when I returned an item without a receipt that was defective. Previous to visiting this location, I called customer service to confirm I could do a return or even an exchange without a receipt and was told yes. There is another manager, I believe his name is James, he's bald possibly with glasses and he has great customer service skills.
7 years ago (12-11-2017)

Served its purpose. The book I wanted was there, so I bought it. Well stocked and nice cross merchandising throughout most of the store.
7 years ago (12-11-2017)

Love the variety they have here and overall store is clean and nicely renovated. Wish it was better laid out - I do find it difficult to navigate on my own. Home section is expensive but love the small decor pieces and textiles they have here - especially for gift ideas! Customer service is friendly but a little bit pushy with promotions and points cards.
7 years ago (24-08-2017)

Thank god for Eric. I went looking for a book and non of the staff had any idea where the section I need was. Eric knew exactly. Unfortunately the section was a mess but I found what I needed
7 years ago (20-10-2017)

Big book store, has a Starbucks and very well kept.
7 years ago (19-10-2017)