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Cambie Village Family Practice

  1. BC
  2. Vancouver Family Practice

Reviews, get directions and information for Cambie Village Family Practice

Cambie Village Family Practice
"We are fully open during COVID-19 offering telehealth and in-office appointments for our family practice and dermatology patients.We do not offer COVID-19 testing.Dermatology referrals must be faxed to our office from a family doctor or walk-in clinic and will be triaged appropriately due to urgency."
Address: 3029 Cambie Street , Vancouver V5Z 4N2, BC, CA
Phone: (604) 875-8999
State: Vancouver
County: BC
Zip Code: V5Z 4N2


Opening Hours

Monday: 08:30-16:30
Tuesday: 08:30-19:30
Wednesday: 08:30-19:30
Thursday: 08:30-16:30
Friday: 08:30-16:30

Update Info

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Reviews
When I think about “quality of care” the Cambie Village Family Practice immediately comes to mind! The professionals at this office make it their upmost priority to provide the best care possible to their patients, and provide timely and effective communication. The front desk staff are always positive, despite it being a very busy office. I would recommend anyone to receive care at this beautiful and supportive practice!
I have always had such positive experiences here with my regular family doctor as well as their receptionists. The facilities are so clean and don’t have the typical institutional feel. Dr. Ip, Dr. Lorne and Dr. Harris are all wonderful!
As a senior, it isn't easy to find a family doctor in Vancouver so I feel very lucky to have fallen under the care of Cambie Village Family Practice. All of the physicians are attentive, professional, and knowledgeable. The receptionists are kind and efficient. The clinic space is clean and beautiful. Online appointment bookings are convenient and email responses are really quick. Plus there's usually free parking out front. I feel well taken care of every time I go there.
As a busy mom of 2 young boys, I rarely review places because I'm always running around and it slips my mind ... I am writing today because like other reviews I've written, I felt the need to stop and take a minute to mention what an exceptional experience I've had at Cambie Village Family Practice. Dr. Ip and her team are very professional and made me feel very comfortable despite the very uncomfortable issue I had. I saw a handful of other doctors that weren't able to fully help me or maybe didn't have the patience, but regardless, the issue is now resolved!!! I couldn't be any happier, thus I'm posting this review. Thank you so so so much!!
One of many bad experiences: I stopped into pick up a requisition. Was informed that they threw it away. Apparently they throw your prescriptions and requisitions away after one month. Funny, they never told me that when I spoke to them over the phone. They could at least call patients after two weeks or something, just to let them know they have something to pick up, and it will be held for two more weeks. Or, they could keep documents digitally, and print them when patients arrive to pick them up. Something helpful and useful. Don’t be like the clerk who held up her stack of papers, and said “we can’t keep everyone’s papers here if they don’t want to pick them up within a month”. It’s not that I or we don’t want to pick it up, maybe we CAN’T. Give us a warning before you throw our stuff in the bin.
Just realized that today is the 10 year that I have been a patient of Dr. Ip. She is honestly one of the best Dr's I've known in all my life Also a great person who has changed my life personally. If there was 10 stars I would definitely give her that. I highly recommend seeing her You will not find anyone better.
I honestly cannot recommend this Practice enough. My family of 5 3 young children have been going to see Dr Kara Jansen for 4 years and have nothing but fantastic experiences each and every appointment. We always get into see our lovely Doctor at our scheduled time, the staff is really efficient in managing appointment times. Dr. Jansen is very conscientious and thorough during the appointment. She always seems well prepared and considerate especially of our kids. The entire MOA team are fantastic, always friendly and approachable. Our kids LOVE those ladies. I simply don't understand the negative reviews, nothing but good things to say
In the past, this clinic has been great. However, things have been changing and the level of service has definitely gone down. Wait time for the clinic has been very challenging, as I haven't had many instances where the doctors have been on time - which makes it tricky for people with busy schedules. It's an average of 6 weeks to see one doctor. Even when I'm able to see the doctor, it often feels rushed as I can tell that the doctor is rushing to see the next patient as they are behind. There is also inconsistency with the information that was given by their doctors; different information was given from one doctor to another, which makes it a very confusing and unclear patient experience. When I arrive and ask how long the wait is, the receptionists would usually say that it's not very long and then it turns out to be the opposite. It's been frustrating where I will receive inconsistent information from the doctors and then I have to encourage the receptionists to speak to the doctors for correct information - a lot of work for patients! The clinic also don't have a wait list for their appointments, so you need to call every morning to see if there are cancellations. There is a not a lot of follow through, as I appreciate the clinic is very busy. When a doctor says that he/she will call you back, I would expect that this will happen. I had to follow up several times before I was able to speak to the doctor, as I know that the clinic is very busy as we all are!. I would ask them to consider how this feels from the patient's perspective. I sincerely wish the clinic the best with everything and hope that they improve their quality of patient care.
Doctor Lorne is the best Doctor I have ever had, very nice and caring, always willing to help. Staff is helpful and pleasant to deal with. Their online booking tool is a bit slow and and you can only book one appointment, if you require another appointment you must call the office to make the new appointment. Location is convenient and there always seems to be parking on the street within a block of the office. I don't think they are accepting new patients but if and when they do, you would be lucky to get her for your doctor.
Wonderful doctors and if your regular doctor is not in another will help. Staff is friendly and helpful But.. so sorry not accepting new patients.
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