UBC Family Practice Centre

The lady at the front desk was incredibly unprofessional. I called to ask if I could do a walk in as I felt my medical situation was not important enough to go to the hospital and most general walk in clinics take forever to book in patients. I am already on campus so I thought it was my best bet. I was rudely told over the phone that they were a family clinic and that they weren’t taking anymore patients how I was to know that?. I tried to ask some questions about what I should do and she just blatantly told me to go somewhere else and HUNG UP THE PHONE ON ME. This should never be the first interaction someone has with an establishment. If I could rate 0 stars I would.

I've been a patient here for over 15 years, since my undergrad days at UBC. I really appreciate the level of care the residents provide - they are so thorough and I always feel like my concerns are taken seriously, no matter how minor. My husband and daughter are now also patients here and my daughter really likes going here because the reception staff are so friendly. Thank you for all that you do!

A middle aged rude lady called me back after I left a message and basically yelled at me for trying to make an appointment as a new patient when they’re not accepting new patients. How was I supposed to know that? Also she kept repeating it’s a family clinic and not walk-in clinic in a tone as if people who go to walk-in clinics are peasants. Disgusting

The medical care is fine but the East European-accented woman who answered the phone was first flustered and rushed as she put me on hold and then impatient and dismissive. It was clear she thought she had more important things to do than talk to me. it was startling since the job is based on dealing with the public. I thought UBC was more selective in their hiring.

Front staff is terribly disorganized often rude and abrupt, takes forever to answer the phone and then once answered you are put on hold! My husband just spent 1 hour going to get lab work from the requisition only to get there and realize they had not filled in what lab work to be done!

I saw a resident Chloe Haldane for my knee, her diagnosis was so good and in agreement with the x-ray and physiotherapist. Overall, i am very pleased and specifically in this case, super satisfied.

The entire team was professional and punctual, the doctors always spend time with you in regards with your health, pleasant, knowledgeable awesome team. Positive experience.

The team of physicians and medical students work together to meet all your healthcare needs. I am really pleased with the kind and patient centered service I receive.

Thorough. Clean and friendly service. Most checkups are done by UBC students and supervised by UBC staff Doctors.

One star is too much. You're better off going to a veterinarian. Don't go alone. Untrustable.