BIGGBY COFFEE

I ordered 2 FROZEN Carmel Apple Ciders with a coupon for $1.99 each. I was told that I could only get one for $1.99 with the coupon even though the coupon doesn't say anywhere on it limit one per coupon. Then, to top it all off, I got the drinks and they weren't frozen. So, I had to wait for them to be made again. In total, I was in the drive through line for about 20 minutes. The only reason I gave them 2 stars instead of 1 star is because the drinks did taste good. This was my first and last visit. I'll stick to Starbucks.
7 years ago (11-11-2017)

Great customer service! Gorgeous new location. Really friendly and helpful every time I’m there!
7 years ago (08-11-2017)

No signage to get to the drive-in window. The service was slow but the staff was sweet. The coffee was good.
7 years ago (04-12-2017)

Really want to give them more stars. Coffee is great. However very slow service. 2 month updat....Thought I would update my review. Service in the drive thru is about the same; it's very slow if there are more than 2-3 cars in line. Going inside is usually a much faster way to go especially if you just get a refill. Which brings me to my next complaint. For over 2 months I've been going in and getting a refill and taking my OWN mug and getting charged $1.51. Now all of a sudden they have a new "rule". If you don't have their mug then they charge you $2.00! The same for a large coffee in THEIR paper cup. Come on Biggby! Your mugs are no good. they don't keep coffee hot; on top of that I can go down the street to Duncan Donuts who will take any mug and only charge $1.07. Duncan Donuts gets that customers don't want to be forced to buy a cheap cup; customers want to be able to choose what cup they use and not be charged a premium for it. Not sure I"ll continue my morning ritual at Biggby.....
7 years ago (02-01-2018)

The staff is very nice and friendly! And they always serve you as fast as possible!
7 years ago (19-12-2017)