Best Western Sovereign Hotel - Albany

Definitely not a 3 1/2 Star hotel, more like a 2 Star motel. The staff is friendly when they can be found. The TV was nice & I don't consider vending machines an amenity. Very old & dirty carpet everywhere & definitely a musty smell. Repairs are definitely needed everywhere: chipped paint, old furniture, brown shower water, make shift toilet cover, blood stained linen 👀. The cleanliness is very suspect. And we asked for washcloths the day prior & the following morning were brought moldy ones 😐. Continental breakfast is not worth the price.
7 years ago (26-09-2017)

I like this hotel because of the staff. They are attentive and friendly every time I go there. It's a bit old and showing it's age, but it is clean and well maintained so there is a lot of good there. I will still use this place, as it is a little less money than some of the others and I been coming here for a long time. Usually before an early a.m. Operation or a late night flight in to the area. No food around after 12am though. Some order in place but the rest of the area folds up and goes away. I had to drive 6 miles to a Denny's to get something. I mean for Albany area, next to a university campus, the area was without even a pizza place.
7 years ago (21-09-2017)

We stayed two nights which totaled about $250 after taxes. Far too much for this place. Our room was missing a telephone and TV remote. After telling the front desk the morning after check in, we didn't get either one before we checked out. There was no extra toilet paper in the room. We had to go to the front desk to get another roll. The key cards (both cards) took about 20 tries each time to get in the room. Housekeeping "stole" $0.50 from me. I use the term loosely but it's pretty accurate. I had two quarters sitting on the desk when we left the room for a wedding our first full day. Housekeeping came in (we didn't have a sign to put on the door), did their duty, and grabbed the quarters. I don't know why they would assume we would tip them before check out, if at all.
7 years ago (26-10-2017)

Disgusting! Blood, yellow stains all over the blankets. Metal wiring on the edge of the bed was sticking through, VERY sharp. Room was not vacuumed or dusted. Dust covered the walls, nightstands. Crusty stains on the front of the microwave. The light in the bathroom didn’t work at all, water smelled absolutely foul. Pool was green, cloudy, and gross. Elevator smelled of grease. Luckily we did get fully refunded for both nights. Obviously did not stay the 2nd night though. Would not recommend to anyone.
7 years ago (11-11-2017)

Excellent location, and rooms are reasonably priced. I feel my King room smelled fresh and was very clean, despite the negative reviews. I especially appreciated the friendliness of the staff and the vibe of the hotel in general. It actually feels like a boutique hotel with its surroundings at night. Give it a go. I don't think you'll be disappointed. Yes, other reviews say its outdated, but I found the accomodations to be a couple notches above Day and a notch below Holiday.
7 years ago (16-09-2017)