Best Buy

I am not a huge fan of most electronic stores anymore. Doesn't seem to be enough people with a lot of knowledge about the products they sell these days. I've had good service and bad service here. Overall they aren't bad though. Justin was a really good guy to deal with in the mobile department, however when I had problems with my new phone, and someone else there dealt with me (I had to return the phone), they really messed up. I had to reinstate my phone number when the accidently cancelled it, and my plan with Bell. I was supposed to exchange it the next day... They just weren't trained properly is my guess.
9 years ago (23-04-2018)

My husband and I went into the St. Albert Best Buy on Saturday, January 20, 2018 looking to purchase a new TV that was on sale. Aaron was the sales person that greeted us and asked if we needed help. We told him what we were looking to purchase. He advised that they didn’t have any in stock and that they weren’t able to order any, but that I could purchase it online and have it shipped to their store. I went home to order this TV, but wasn’t given the option to ship to the store. Aaron was lovely to deal with. I placed the order online and contacted someone at Best Buy (the 1-866 number) and they advised that I would have to get the St. Albert store to call them and authorize that it could be shipped to their store instead of my home. I called the St. Albert store and spoke to Nathan, the Store Manager. He advises that this isn’t an option and he wasn’t going to call that number. I expressed my frustration to this “manager” because I’ve now been told 3 different things from 3 different Best Buy employees. He told me my only option was to cancel my order and come into the store to order it and they can have it shipped to the store. The TV we had purchased was on sale for $570, so I asked Nathan if I would get the same price and he advised “no, it’s on a new sale (more expensive) and you’d have to pay that price.” Fair? No. I then told Nathan, apparently a Store Manager, that I was going to cancel my online order. He didn’t reply, but instead hung up the phone on me. Thanks for your help Nathan, “Store Manager”, I’ll be contacting either your General Manager or Regional Manager to escalate this.
9 years ago (25-01-2018)

Nathen in Geek Squad did in two days what "Geeks on Whyte" couldn't do in 4 months and said couldn't be done. Best Buy should be proud to have such a competent and honest young man working for them. My computer is working perfectly with a new electronic drive and he transferred every bit of my data as promised. Thank You so much!
9 years ago (07-05-2018)

My go to place when I have an electronic need. The staff can always point me in the right direction with any question I've given them. I bought a new phone and purchased a screen protector from them and the geeksquad put it on for me within 10 minutes with no charge. There are always great deals on TVs and other electronics.
9 years ago (11-05-2018)

Very limited experience with this store, but there's no way I can't give them 5 stars for their service. We reserved an item online at the store at a time when the website said there were 9 items remaining. Obviously sometimes these inventory numbers aren't completely accurate, but when we ended up getting to the store all the items were sold out with none reserved in my name. They didn't hesitate to honor the price of the item we were looking for and gave us a better model than the one we wanted at that price. Absolutely perfect customer service! This is how customer service should work.
9 years ago (20-12-2017)