The Home Depot

Customer service is terrible. Picked up a couple of perennials because they were discounted. There was no one at the till in garden centre so went to self check out. Started ringing through the plants and realized the discount was not being applied. When I asked the girl at the self check out for help she was almost annoyed that I interrupted her coffee break with her friend. She did call someone to check on the price. Then she rudely said "why don't you start ringing through the rest of your plants so you are not just standing there" Then she went back to socializing with her friend. Discount was applied in the end if it hadn't I would have walked out, not for the few dollars I was saving but for the terrible customer service. Maybe this is what passes for good customer service these days, sad very sad.
1 7 years ago (29-08-2017)

A girl (unfortunately didn't give her name when she answered the phone) at customer service is extremely rude. She felt the need to correct myself (on the phone) and my coworker (in person). These corrections were extremely unnecessary as it was very much a matter of semantics. Had she even been more polite about it, it wouldn't have been an issue. Customer service also had no clue about our order and the ladies at the desk spent a few minutes chatting before they decided that they would look at the counter to check if there is a customer there. Very disappointed. I will not be directing anyone to this location and will likely not be shopping here again. I was actually here a few days prior to this day and waited for a long time before I could get any help. People looked at me and before I could say anything they swiftly walked away after making eye contact. I walked passed an unapproachable woman twice who didn't even make eye contact or smile or acknowledge me in any way. I was obviously looking for something as I walked down the same isle looking at the signs for a good 5 minutes. Ever heard of the 10 ft rule? Maybe management should consider teaching this to their staff. I would have approached her if she didn't look so miserable...terrible. The girl at the lumber till was really nice though...
1 7 years ago (08-10-2017)

Clean, well located store. Had what we needed. I was going to rate 3 stars based on a very rude employee, but someone else went above and beyond and took care of us and helped more than most would. He's the reason I'll come back
4 7 years ago (06-10-2017)

Great Home Depot, loads of knowledgeable staff. I wouldn’t go anywhere else’s.
4 7 years ago (22-11-2017)

Our go to store for anything they carry. Quality is usually good or better, and if you can't find what you need, there's always someone to help. Garden center was a bit flooded; I expect watering of plants, but giant puddles suck to walk through. Selection of plants was great this season.
5 7 years ago (31-05-2017)