Best Buy

I came to Best Buy to buy a fridge after a disappointing experience at another appliance store.nnNicole who helped me out was so incredible! She assisted me right away, helped explain the differences between a couple of models, and let me know about how delivery would work etc.nnShe was really kind and I appreciated the help so much! Thanks a bunch for getting me set up with the fridge I needed.

Being a Windows operating business, we are completely new to Mac products. Billy in the computer department is a wealth of knowledge and was able to help get me the right products for both business and continuing education needs. Thanks for helping me out and offering great customer service when others couldn't!

worst experience in a Best Buy in my life. I needed help looking for a mini charger. I felt really bad for the other employees all assisting other customers. a man who I witnessed being helped out by an employee with long hair down was inquiring about how to fix it or if the store would buy it from him like that so he could get a new one. She kept trying to buy his phone from him even though the employees said Best Buy can’t purchase the phone. I didn’t get her name unfortunately but the whole time my partner & I were in the store she kept getting in our way and running around the store asking every employee if there was a way they could buy the phone so she could buy it. It seemed very strange that an employee would behave that way instead of directing him to best buys repair shop. Probably won’t come back.

We purchased an Insigma washing machine one year ago, only a couple weeks after, it stopped working , the drain pump broke. It was fully replaced with a brand new one as it was still during return policy time. The new one lasted just under one year and the same issue occurred. The drain pump broke the second weekend of July. Due to this washer still being under warranty one week left, it was scheduled to be fixed. After too many phone calls that told us that we would receive a phone call back within 24 hours, 72 hours, 5 business days, which never happened, we finally have contact with a technician that said the drain pump needed to be replaced, and the part will take only a few days to arrive. He also pointed out how terribly corroded and rusted the bottom of the machine is, and was shocked that it was only a year old. The part arrived days later .. it was the wrong part ordered. We then received notification that part was in days later and booked the repair date for August 28th and nothing. We still have a broken washing machine, this product is complete garbage and we cannot get ahold of anybody about it. I would love the store manager to get in touch asap .

Staff know their stuff.. but...nno matter if you spend $10 or $10000.nyou have zero way to contact that store directly unless you drive back down to it.. as the call centre will tell you sorry that store is too busy helping other customers to take your call. So once bestbuy has your money, you may as well get lost.. I drive down to this store that's too busy to take calls to deal with an issue im having with this very pricey tv, and i see staff just standing around chatting and playing on their phones. Going forward, if i were to return to make another major purchase, it would not be happening without a direct to store contact number. especially in the example of using the store for in home installs and set-ups.