Ashley HomeStore

When we purchased a house last year on April 2017, all our living and family room furnitures/decorations such as a couch, buffet server tables, wall fixtures etc. was from Ashley. It was a great experience all though the delivery date was very upsetting but that didn't stop me from being a loyal client. However, when I recently bought a kitchen island just last month of February, the same issues with delivery date incurred again, but it's tolerable, apparently the kitchen island was too large for my Kitchen so I called the customer service and tried to arrange for a return and refund. Apparently, I will be paying a fee so I ended up keeping the item. After a few days, someone from Ashley Red Deer branch called in and asked me if I still want to exchange my kitchen island, told him I don't want to pay for any other extra fees so I'm keeping it, he said he will get an approval to waive the fees, including the delivery of the said item. I was very thrilled when he said that I will not pay anything if I want to do an exchange, all I need to do was to go to their branch and pick whatever item I would like as an exchange to my kitchen Island. And I regret that I listened to that idea as it pays me nothing but STRESS AND SLEEPLESS NIGHTS... The item I chose to replace my kitchen Island was less the price that was charged on my account apparently they don't do refunds, so they put $466 store credit to buy other stuff from them. The following day I went to their store and spoke to the Sales Manager, I tried to purchase patio sectional set and two bar stools, as we went to the cashier, she doesn't know how to access my store credit, she said it was not in their system, so since I am comfortable dealing with the Sales Manager, as suggested, I gave $400 as a cash reservation to the cashier. The succeeding day, due to a very personal reason, I called and spoke with the Sales Manager to cancel the patio sectional set and push through with the bar stools, he said he will take care of everything. Then I went back to the store, to confirm what I've said to the Sales Manager, and use whatever’s left in my store credit, so I brought some stuff to the cashier and I was surprised that the other cashier used my $400 cash reservation to purchase the items, she could have used my store credit and I am willing to pay whatever excess amount that needs to be paid. Tracy was there that time, I guess she’s the Admin Cashier there, as they always mention her name every time they can’t find details in their system, she could have helped the cashier to use my store credit instead. All the inconveniences could have been avoided if all their cashiers know how to access my store credit, regardless of whatever scenario it is/was. Now I have to wait for 10 or more business days before I can get back my $400. It was such a headache most especially when I picked up my items, it was really frustrating that you've waited long enough and when the items arrived, it was not in good condition. And I didn't even get any apology from the Cashier named Tracy instead she thrilled me with her arrogance voice and very sarcastic poker face. I hold my tongue and tried to compose myself as much as I could as I don’t want to create any commotion or scene in there. No compassion.. No sympathy... As the saying goes, it’s not what you say, it's how you say it. I am only waiting for the replacement of my items and will never ever step my foot again in that store, if there’s worse than poor customer service, that’s Tracy.
7 years ago (18-04-2018)

Sales person was great and purchase of the furniture was enjoyable. Now if we ever get all our furniture we bought that would be nice. We got a call the day before it was delivered saying that one of the large peices was back ordered and would be in next week. So we waited got a call saying it was in and set up another delivery date, sure enough the day before it was suppose to be delivered we got another call say it was back ordered even though we had a call saying it was in the week before, now we will be waiting another week till it comes in and most likely another week after that for delivery. Will be knocking on 6-7 weeks best case to get everything. When we where told before we bought it that everything would be 2 weeks away.
7 years ago (01-03-2018)

Sales person was great. The problem comes after the sale. Sales contract says delivery in 2 weeks. Going on 7 weeks now and still no product. So i call and cancel. Now I'm told the money I paid up front will take 4 to 6 weeks to get back to me. Sales manager was very condescending and rude.
7 years ago (10-02-2018)

I went couch shopping for what seemed like forever and all the stores I went to nobody asked me the right questions. Being in sales I wanted to see how many people offer the same amount of service that I do. Well all that kijiji, and internet, and other stores I was done with. I figured I would never find the couch I would live with then cam Patricia. Pat knows furniture inside and out and used terms I never knew. She did simplify in language I understand, and I bought the most perfect piece of furniture I have ever sat on. I also got a great bedroom set and all was well priced. Go there and see Pat let her know that I sent you there for the best quickest experience. GREAT JOB
7 years ago (12-12-2017)

I walked into the store and was greeted by a young man who introduced himself to me in a very relaxed manner. SCOTT never bothered me at all (like a lot of sale people do and that is what I liked). During my purchase I was chatting with your front desk gal 'Chantelle (so) very nice and oh so pretty. They were both very polite and most helpful. Thank you so much for being a beautiful furniture store that I will return to again and again. Kind regards Brenda
8 years ago (28-06-2017)