AmericInn Lodge & Suites Baldwin

Our room was large with plenty of room for our 1 year old to play around. The hot/cold continental breakfast was good. Pool area was nice as well.
8 years ago (06-11-2017)

My Samsung charging pad was stolen by the manager, Julie. She was supposed to mail it to me, and charge my card on file, as policy states. After calling many times about it all I got from her was "I don't keep tabs on what I send out" and "I remember sending that one, yeah" and "I didn't keep the receipt with the tracking number" and finally "I used my own money to send it, that's why your card didn't get charged"...etc. I called corporate they kept saying that I'll get reimbursed for the shipping charge (there wasn't any?)and it's in usps's hands now and to fill out missing packaging form. I have no information to fill the form out, she couldn't even give me a date it was shipped out! No proof it was even shipped. I checked my address they had on file at the hotel and it was correct, but that only means if she used it at USPS it was going to the right place. Nope, not even making this stuff up. It was a brand new $50 white charging pad, most people have never even seen one before. It's not worth getting my lawyer involved over it of course, but lying and stealing are two of the things that make this world dark. Corporate could have easily reimbursed me, but they clearly did not care. Samantha
8 years ago (27-10-2017)

Update day 2. 750am loud loud pounding and scraping above my head. This is beyond stupid. I will never stay here again. Roofers working this early is plain ignorant We arrived late at night. I had reserved a 2 bedroom master suite. The original gentleman i spoke with was wonderful. However upon entering room there were no blankets for the queen sleeper sofa. I went down to get some blankets and the new shift gentleman was very rude. I simply asked for a certain blanket that is not wool so my son wont itch all night. He said there is blankets in our room. I explained there was none. So, he stood there and looked confused. However the original gentleman i dealt with was just walking out and he stopped and found 2 blankets. The rude gentleman should be thankful i was so tired otherwise i wouldnt have had a problem letting him know regarding his rudeness. Around 9am we were woke with loud pounding and scraping. When we arrived we had noticed there was some roofing going on. I do wish we would have been told regarding the roofing. I would have chose a different location knowing we were a late arrival. So now my kids have had little sleep. The sofa sleeper mattress is horrible. The issues i complain aboutare issues we have not dealt with at other locations. Even more so considering the type of room we use and we utilize hotels throughout the u.s atleast 8 times a month. The roofing guys also had a 30yard roll off dumped off rite next to my truck came close to hitting it and then squeeze himself between his truck and mine to check where he was. I park out of tge way everywhere i go to be sure things like that do nit happen. When you check in the desk has you put your vehicle information down. It would have taken just a few minutes to find out whos truck it was and ask for it to be moved. This location does not have the amenities that other locations have. Maybe its my fault for not checking. Went down for breakfast at 930am. Sausage and eggs were gone. Orange juice was watered down. Heat lamp above whirlpool does not work. The t.vs here are smaller other locations have 42" t.v's i believe and do not have the connect features for netflix. I seek these types of rooms for the purpose of those amenities.
8 years ago (11-10-2017)

Only had one bar of soap to share with sink and shower for 2 people. Person at desk couldn't find anymore. Problem not resolved. Only one ice machine in building and that has minimal production. Have stayed here before with good experiences. ?? What is happening here. Rates high for this subpar accommodations.
8 years ago (08-07-2017)

Great breakfast, good pool, good staff, reasonable price
8 years ago (21-08-2017)