Americas Best Value Inn & Suites Cheyenne

MILITARY BEWARE: A retired veteran and police officer was staying at this hotel with his family. He just arrived in Cheyenne this week to settle in to his new job on F. E. Warren. He became ill yesterday night and he is in critical condition. His family was suppose to check out this morning, however due to the circumstances his wife was up all night at the hospital with their two young children. This morning once she returned, she was asked to quickly check out of the room. I talked to the front desk attendant, explained the hardship she was experiencing and She said she could have 30 minutes to shower and then checkout. 15 minutes later he called and tells me she has to be put by 12:20...it was 12:18. I went to the front desk to asked why he would be so inconsiderate given the circumstances. He said “that is all his manager would allow, they have reservations at 1300”. Understood, I know how a hotel works, but there is a human factor as well. I let him know that I will make sure F E Warren knows this establishment does not support the military as they claim, per the sticker on their window. Then the manager, I guess, comes up behind me furious “call her First Sergeant we don’t have to put up with this from the military”. Sir, you don’t have to put up with us or our money! You are right! No stars for you. If you PCSing pass them by.
1 6 years ago (31-05-2018)

We checked in very late and all the floors were filthy. The auditor was wearing a stocking cap and covered in tattoos. He was nice enough but could have scared half of the general public off. The first thing one sees when opening the room door is the toilet? A bit of rearranging would have been better for these rooms. They were comfortable although a bit noisy if you aren't used to the interstate. I was appreciative of the housekeeping that didn't approach our room until check out time because of us getting in late.
3 7 years ago (18-03-2018)

When I first walked in the hotel, Michelle immediately greeted me with a warm smile and was very professional, caring, and sweet. That was such a relief as I embarked on the first leg of my first cross country trip with my toddler. The ENTIRE facility was clean, welcoming, and supplied ALL of the amenities my family and I needed. It was such a relief to have that and not have to dig everything out of the car. The free breakfast and coffee gave me the fuel I needed to complete our journey. I will definitely be visiting this place on my next journey.
5 7 years ago (16-12-2017)

The room was very clean, there was plenty of hot water and the continental breakfast was great. However, we had booked through an app and they didn't have our reservation, then they managed to charge us twice. They'd had power outage but it still seemed very disorganized
3 7 years ago (03-05-2018)

Staff was helpfully and friendly. Rooms were clean, and some of it had been fixed up but they need to fix bathrooms. Breakfast was ok they had waffles , biscuits and gravy ,and cereal, they had no protein or toast. But if you want a good priced room just for sleeping it is the perfect place.
3 7 years ago (04-04-2018)