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Winners

  1. Toronto
  2. Toronto Department Store

Reviews, get directions and information for Winners

Winners
Address: 81 Gerry Fitzgerald Dr, North York, ON M3J 3N4, Canada
Phone: (416) 665-7380
State: Ontario
County: Toronto
City: Toronto
Zip Code: M3J 3N4


Opening Hours

Monday: Closed
Tuesday: 9:30 AM – 9:00 PM
Wednesday: 9:30 AM – 9:00 PM
Thursday: 9:30 AM – 9:00 PM
Friday: 9:30 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 9:00 PM

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Reviews
Quite an average Winners branch that doesnt meet expectations. It is in a convenient location, sections and products are very nicely organized, but when you spend a little more time you will notice that beyond the visual components, its nothing but disappointing.nnVariety of items is adequete considering relatively smaller store space but still could use improvements. The cashier and the floor employees I interacted with were kind, helpful, and ready to answer questions, but it seemed like they were severely understaffed at the time I visited. I think including cashiers I only saw maybe 5 or 6 people in the entire store. That meant a very long checkout line for only a few items.nnThe fitting room area was not well maintained. The lock on doors didnt work, each door had a different one cause I tried two stalls but both locks didnt work. The floor was dirty and it prevented me from trying on many options. I just bought what I was sure on and didnt use the fitting room.nnI believe that most of the problems here could be solved with better supervision and more care. As for the low variety in different sections, that is related to the store size which cannot be changed.
Went to this location today. They had a nice restock of fragrances.nnWanted to call out Chad! For the v exceptional customer service at the checkout. He was very informative and helpful. Also, drawing attention to the TJX cards holiday event! Actually cared about just doing the bare minimum.nnThanks Chad!
First time going to this Winners location today, and I’d say it’s average. The store has a lot of open space, which is nice, but it could really use some more selection as it lacks variety. I was hoping to find a wider range of products. However, I did manage to buy a beautiful floral print Laura Ashley quilt for around $80, which is a good deal considering it can be priced at $100-$150 elsewhere.nnThe young female cashier at cashier #4 stood out to me. She was wearing a dark/wine red shirt, a denim maxi skirt, and had beautiful red nails with white heart accents. She was quite friendly and helpful, which added a positive note to my visit.nnOverall, my experience at this Winners location was average. The store could benefit from a better product selection, but the friendly staff made the visit pleasant.
One of my favorite Winners stores, which its vibe & atmosphere gave me great joy not very busy, always had everything in my size were available until I saw some very disappointing behaviors from its staff. If I want to minimize that in two words, I’d say they behave patronizing & mean.nnUntil last Spring everything was nice, but since lat May, over three times I have seen a sales associate behind the counter who uses some sort of “tone” and irritated behavior towards me.nAlthough I’m such a calm and respectful customer & always behave & speak calm and politely. Maybe they’re just hiring socially awkward people as sales associate, I don’t know.nnMy most recent experience that made me write this review is this: while I was returning some items before my purchase, the sales associate began speaking to the sales associate next to him in another language I’m not telling what language since it might reveal them and continued speaking in thst language, I could feel they were talking about my purchase. It doesn’t matter to me, but what I find strange here that I know all retail services advise to their non-English speaking employees not to speak in their own language in front of the customers, so I found this repeated behavior passive aggressive & disrespectful.nnThe second thing was that I was returning items I had purchased more than a month ago, and this sales associate who seemed a little displeased with that, didn’t ask me to show my loyalty card to scan it when processing my purchase and this is question they should always ask the customers. This was the option that gave me access to my receipt via email and ket me return my items after 30 days. My purchase was a souvenir for abroad & I definitely needed the extended return period in case the recipient didn’t want it. I noticed this issue when I was proceeding the exit, I came back to correct it but he was unwilling to process the purchase he had to return all items and rescanned them and insisted that I can return them under a month and I shouldn’t lose the receipt. An irresponsible way of treating a customer to hide his own incompetence. Now I’m planning to go to this store and solve this issue but I’m anxious and stressed ahead of time in fear of their rude & unprofessional behaviors.
Not sure if this it is the assistant manager or manager Dionne who works mainly in the evening during the week. Her customer service is unprofessional every time I shop at this location. The worst customer service I have ever dealt with at any winners location. I would suggest to retrain her to be more polite to their customers, say hello and thank you. Having a younger generation teach the older generation how to be polite towards others speaks volume. Every other cashier seemed to be very polite to the other the customers. Take a page from their book.
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Winners map

Directions to Winners with public transportation

Gerry Fitzgerald Dr at Steeles Ave West 130 meters
105
329
Steeles Ave West at Gerry Fitzgerald Dr 150 meters
353
60
Steeles AV / Futurity Gate 160 meters
003
Steeles Ave West at Futurity Gate 160 meters
353
60
Steeles AV / Gerry Fitzgerald Dr 170 meters
003

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